Global Support Associate Germany
Global Support Associate Germany
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Job Description
Droppe is built for handworkers and their managersthe people keeping Europes services production and operations running. These teams spend up to 1000 per person annually on workwear and safety equipment yet traditional purchasing involves painful backandforth interactions high costs and hidden margins set by legacy distributors. As costs rise businesses urgently need a simpler frictionless way to avoid discomfort and reduce spending.
Droppe provides an online platform that helps workers and managers across Europe easily order workwear and safety equipmenteven from their phones on the way to work. Our platform offers over 250000 SKUs with realtime discounts eliminating the wait for quotes and centralizes all orders across teams and locations into one clear efficient solution.
Were looking for a driven Global Support Associate to support Germanspeaking workers throughout Europe. Youll primarily handle customer tickets via email chat and phone. Your goal is to assist customers collaborate with the team to build scalable solutions quickly adapt to digital tools and proactively solve issues delivering a smooth worldclass experience.
Tasks
What Youll Do:
- Responsive Support: Swiftly handle tickets via email and chatwith occasional phone interactionsto optimize first response times and customer satisfaction.
- Do Things That Scale: Use AI digital tools (Zapier CRM CS tools) and smart workflows to streamline repetitive tasks.
- WorldClass Experience: Anticipate customer needs proactively resolve problems and consistently deliver outstanding support.
Requirements
Ideal Candidate:
- Genuine: Fluent in German and English with a natural relaxed and precise written style aligned with local communication norms.
- Digital Native: Technologically savvycomfortable with various digital tools uses AI types quickly capable of nocode automation and proficient in spreadsheets.
- Frontline Obsessed: Has zero hesitation reaching out to customers in any situation proactively and swiftly resolving their challenges.Growth Mindset: Actively seeks rapid personal and professional growth motivated by ambition to transform a traditional industry.
Benefits
Why Join Droppe
- Rapid Career Growth: Accelerate your professional development within a dynamic startup.
- Meaningful Impact: Directly improve everyday experiences and reduce discomfort for thousands of hardworking teams across Europe.
- Tailored Development: Receive focused training in scaling companies marketplace operations and customer support best practices.Driven Team Culture: Join a team embodying frontline obsession always delivering untapping opportunities thinking big demonstrating an extreme work ethic and fostering a growth mindsettogether disrupting a traditional industry.
Join Droppe to revolutionize how Europes hardworking teams order their workwear and safety equipment.
Employment Type
Full Time
