Help Desk Agent Must be located in Philippines
Help Desk Agent Must be located in Philippines
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Job Description
Join Jun Cyber as a Help Desk Agent (Remote Philippines)
Location: Remote (Must be located in Philippines)
Employment Type: Fulltime 40 hours per week)
Working Hours: 9:00 PM 6:00 AM Manila Time
About Jun Cyber
Founded in 2019 and headquartered in Saint Petersburg Florida Jun Cyber is a leading cybersecurity firm committed to safeguarding businesses against the everevolving landscape of cyber threats. We offer a comprehensive suite of services including risk assessments compliance management advanced threat detection and incident response. Our mission is to empower organizations to protect their digital assets maintain smooth operations and build customer trust.
Role: Help Desk Agent
We are seeking a dedicated Help Desk Agent to join our remote team. This role is ideal for individuals who excel at problemsolving and enjoy assisting users with technical issues in a dynamic environment. While prior cybersecurity experience is advantageous it is not mandatorywe value enthusiasm reliability and a commitment to learning.
Key Responsibilities:
Provide technical support via chat email and phone.
Troubleshoot hardware software and network issues.
Assist clients with system access password resets and general IT inquiries.
Escalate complex issues to appropriate teams when necessary.
Document and track customer interactions in our support system.
Collaborate with the team to enhance support processes.
Operating System Proficiency:
Windows 10 & 11: Advanced troubleshooting (registry group policy system imaging) commandline proficiency (PowerShell CMD) basic troubleshooting.
MacOS: Advanced troubleshooting terminal usage application deployment basic troubleshooting and administration.
Cloud Productivity Suite Support:
M365 Suite: Advanced troubleshooting of Outlook issues Teams telephony and meeting issues SharePoint permissions and file recovery user support and configuration.
Google Workspace: Google Drive sharing and permission troubleshooting Google Meet and Calendar integration issues user support and configuration.
Identity and Device Management:
M365 Entra ID: User provisioning and deprovisioning password resets MFA management conditional access policies user account management.
Microsoft Intune: Application deployment device enrollment compliance policy management remote wipe/lock device management and troubleshooting.
Networking Fundamentals:
Advanced network troubleshooting (Wireshark network diagnostics) basic network troubleshooting (TCP/IP DNS DHCP).
Basic switch and router configuration (VLANs port forwarding).
Firewall rule management (basic understanding of security principles).
VPN troubleshooting.
Hardware Troubleshooting:
Desktop and laptop hardware diagnostics and repair.
Printer and peripheral device troubleshooting.
Security Awareness:
Understanding of common security threats (phishing malware).
Ability to educate users on security best practices.
Virtualization:
Basic understanding of virtual machines.
Scripting:
Basic scripting skills (PowerShell Bash) for automation.
Ticketing Systems:
Experience with ticketing systems (ServiceNow Jira Service Management Zendesk) for incident management.
Ability to document issues and solutions clearly.
Remote Support Tools:
Proficiency in remote support tools (TeamViewer AnyDesk Remote Desktop).
Customer Service and Communication:
Ability to handle difficult customers and deescalate situations.
Excellent written and verbal communication skills.
Ability to create clear and concise documentation.
Strong active listening skills.
ProblemSolving and analytical skills.
Certifications:
CompTIA A
CompTIA Network
CompTIA Security
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Google Workspace Administrator Certification
ITIL Foundation
Apple Certified Support Professional (ACSP)
Qualifications:
Residing in the Philippines with a stable internet connection.
Previous experience in IT support customer service or a related field.
Strong communication skills in English both written and verbal.
Proficiency in troubleshooting basic technical issues and guiding users through solutions.
Selfmotivated organized and capable of working independently.
Familiarity with cybersecurity concepts is a plus but not requiredtraining will be provided.
Why Join Jun Cyber
100 remote workoperate from anywhere in the Philippines.
Fulltime stable employment 40 hours per week).
Opportunities for learning and growth in the cybersecurity sector.
A supportive team and dynamic work environment.
At Jun Cyber we believe that robust cybersecurity is essential for businesses to thrive in todays digital age. Join us in creating a safer digital environment for our clients and their customers.
Employment Type
Full Time
