Critical Harms Intelligence Analyst Self-Harm Harmful Regulated Content
Critical Harms Intelligence Analyst Self-Harm Harmful Regulated Content
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Salary Not Disclosed
1 Vacancy
Job Description
The Safety Operations team is focused (okay maybe obsessed) with scaling Robloxs Moderation Operations and redefining our customer experience through our multiyear vision and strategy . Were seeking a passionate subject matter expert in online expressions of selfharm and/or harmful regulated content to join the Critical Harms Intelligence Investigations and Operations (CHIIOPS) team. CHIIOPS applies subjectmatter expertise to our highestlevel risks atscale and works with crossfunctional partners to identify and mitigate these behaviors.
As a Critical Harms Intel Analyst (SelfHarm & Harmful Regulated Content) you will:
- Apply subject matter expertise about how individuals express such behaviors with online user generated content with the goal to keep them and our broader user community safe.
- Proactively identify potential gaps in our processes product or policies that allow inappropriate expression of these behaviors and work crossfunctionally with partners to identify effective risk mitigation solutions.
- Manage and instruct a specialized moderation team to help identify such content at scale and inform product and process improvements.
You will become an expert in Robloxs internal and external safety policies the tools we use to keep our users safe and be able to make datadriven decisions on how to improve the companys overall escalation ecosystem.
Please note: This role may review graphic controversial and sometimes offensive content in line with Robloxs handling policies. This role will also require some oncall support.
You will report to the Critical Harms Intelligence Investigations and Operations Manager.
You Have
- 2 years of experience working directly with expressions of relevant content in a usergenerated content environment.
- Demonstrated experience identifying the appropriate balance between safety and selfexpression and use qualitative and quantitative data to support decisions.
- Ability to moderate sensitive content with high quality and precision and expertly navigate content ambiguity to develop clear and concise specialty enforcement guidance.
- Ability to apply critical thinking to quickly and independently prioritize urgent risks and make judgment calls.
- Excellent troubleshooting communication and problemsolving skills
- Bachelors degree or equivalent experience in relevant topics including social work psychology child development.
- Experience working with external safety organizations who cover these issues.
- Data analysis and basic querying skills such as Basic Python/or SQL knowledge. Experience with JIRA Airtable or other similar products is also a plus.
Required Experience:
IC
Employment Type
Full Time
