Telecommunications Operations Manager SPSA Option 3
Telecommunications Operations Manager SPSA Option 3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 12500 - 13333
1 Vacancy
Job Description
Job Requisition ID:45241
Posting Date: 03/05/2025
Closing Date/Time: 03/18/2025
Agency:Department of Innovation and Technology
Class Title:SENIOR PUBLIC SERVICE ADMINISTR 40070
Skill Option:Management Information System/Data Processing/Telecommunications
Bilingual Option:None
Salary: Anticipated Monthly Starting Salary: $12500$13333/month
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU:Term
****A RESUME IS REQUIRED FOR THIS JOB POSTING****
Please attach a DETAILED Resume/Curriculum Vitae (CV) a copy of your transcripts or diploma for all degrees earned and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Innovation and Technologymust verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100 CMS100b or any other document in lieu of a Resume or CV.
Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts copies of official transcripts
account records (including screenshots) of academic coursework and any similar documents created by an academic institution.
Posting Identification Number 45241
Are you looking for a rewarding career with an organization that values their staff The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic creative thinking problem solving environment. This position serves as the Telecommunications Operations Manager for the Department of Innovation & Technology (DoIT) planning developing organizing controlling and administering policy for the states telecommunications operations. In this position you will serve as an official agency spokesperson on behalf of the Agency and the Chief Network Officer. In addition you will review modify and implement existing program objectives and develop new program objectives.
As a State of Illinois employee you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health life dental and vision plans.
- Flexible work schedules (when available and dependent upon position)
- 10 25 days of paid vacation time annually 10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 1314 paid holidays per year dependent on election years
- 12 weeks of paid maternity/paternity leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program voluntary supplemental retirement plan
- Optional pretax programs Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link:
https://www2.illinois/cms/benefits/Pages/default.aspx
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions
Subject to management approval serves as the Telecommunications Operations Manager for the Department of Innovation & Technology (DoIT) planning developing organizing controlling and administering policy for the states telecommunications operations which serves all client state agencies boards and commissions the Governors and Lieutenant Governors Offices the Governors Office of Management and Budget (GOMB) and other governmental entities.
Serves as official agency spokesperson on behalf of the Agency and the Chief Network Officer in developing effective partnerships between DoIT and client agencies to define and develop telecommunications services.
Reviews and modifies existing program objectives and develops new program objectives by interfacing with Agency and Bureau fiscal offices.
Directs and coordinates with DoIT department managers and senior management to establish and maintain effective and collaborative working relationships between Telecommunications Operations and other departments within DoIT.
Directs technical program budget preparation and controls appropriation of technology expenditures by analyzing and providing management with justification of expenditure as well as information on feasibility availability and pricing of telecommunication technologies and services.
Serves as full line supervisor.
Performs all other duties as required or assigned that are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge skill and mental development equivalent to completion of four 4 years of college with coursework in management information systems data processing telecommunications or directly related Information Technology field.
Requires prior experience equivalent to four 4 years of progressively responsible administrative experience in management information systems data processing or telecommunications in a public or business organization.
Requires four 4 years of professional experience supervising and mentoring a team of Information Technology professionals.
Preferred Qualifications
Four 4 years of professional experience planning developing and administering telecommunications policies and operations for largescale multiagency environments including setting strategic goals guiding work plans and aligning resources to achieve organizational objectives efficiently.
Four 4 years of professional experience with telecommunications planning including budget preparation contract negotiations and drafting Statements of Work (SOWs) Requests for Proposals (RFPs) and Invitations for Bid (IFBs).
Four 4 years of professional experience in telecommunications design and pricing including developing costeffective solutions and evaluating pricing strategies for facilities equipment and services.
Four 4 years of professional experience working with contractors vendors and service providers.
Extensive knowledge of utilizing IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices to improve efficiency enhance service delivery and manage telecommunications operations effectively.
Extensive knowledge of enterprise VOIP SIP SMS and multichannel/omni channel contact center solutions with the ability to integrate and coordinate complex work projects across multiple state agencies effectively.
Ability to develop implement and evaluate Key Performance Indicators (KPIs) methods procedures and performance standards specific to telecommunications operations ensuring the effective delivery of services and alignment with organizational goals.
Ability to lead and manage teams responsible for provisioning and Tier I maintenance of telecommunications and IT networks including voice video data and wireless technologies while ensuring delivery of reliable and efficient services.
Ability to analyze administrative problems and adopt an effective course of action.
Developed verbal and written communication skills to present technical information to others with clarity and precision.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment with or without reasonable accommodation to be considered for this position.
Requires the ability to verify identity.
Requires employment authorization to accept permanent fulltime position with State of Illinois.
Requires the ability to pass a position specific agency required background check.
Requires selfdisclosure of criminal history.
Requires a valid drivers license and the ability to travel with occasional overnight stays.
Requires the ability to use agency supplied equipment such as laptop personal computer work cell phone etc.
Requires the ability to work overtime including scheduled unscheduled short notice evening weekends and holidays.
Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/545. Consequently employees should be aware that in the event of receiving a nonState employment offer during state employment or within one year immediately following the termination of State employment they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such nonState employment. Failure to notify the OEIG may result in the imposition of a fine.
Requires compliance with the provisions outlined in section 4A101 of the Illinois Governmental Ethics Act necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act 5 ILCS 420/4A et seq. specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission as specified in Executive Order 1509. Failure to submit these statements in a timely manner may result in fines and penalties.
Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor 20 CFR 404.1567(b). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 AM 5:00 PM Monday Friday
Work Location: 120 W Jefferson St Springfield IL
Agency Contact:Lorna Bock
Email:
Posting Group: Science Technology Engineering & Mathematics
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/545 apply to this position. As a result the employee should be aware that if offered nonState employment during State employment or within one year immediately after ending State employment the employee shall prior to accepting any such nonState employment offer notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.
Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive fouryear terms at the Director of the Department of Innovation and Technologys discretion.
The Department of Innovation & Technology (DolT) is the states IT agency delivering an enterprise approach to statewide technology innovation and telecommunication services as well as policy and standards development lifecycle investment planning and cybersecurity services. With over 1500 employees DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents DolT offers employees the opportunity to advance their careers develop new skills and reach their potential both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective leading to greater innovation and achievement. In recruiting for our team we recognize the unique contributions of each applicant regardless of culture ethnicity race national origin sex gender identity and expression age religion disability and sexual orientation.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Manager
Employment Type
Full-Time
