Field Service Manager
Field Service Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
About Quench
Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a frontline role in the battle against singleuse plastic water bottles by delivering ondemand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Quench bottlefree water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and waterbased beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced stateoftheart water filtration and treatment products. These products include water softeners drinking water systems wholehouse systems and solutions for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.For more information visitwww.culligan.
Values:
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
About the Role
Reporting to the Director of Field Service & Supply Chain the Field Service Manager will be responsible for general customer management installations and lead a team of Field Service Technicians. The Field Service Manager will also ensure timely and exceptional service is deployed to all our customers in their region.
Key Responsibilities
- Effective of all proactive and reactive services including preventative maintenance equipment installations and onsite repairs.
- Provide continued technical training for all Field Service Technicians under their purview.
- Maintain and manage inventory at the branch level including accurate data entry into perpetual inventory system.
- Maintain detailed records of service activities including job orders client interactions and equipment status with the ERP system.
- Analyze service data to identify trends and areas of improvement
- Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
- Manage staffing levels and needs for their given region including but not limited to employee relations hiring & onboarding
- Collaborate with peers and other managers as part of the leadership team to ensure the success of all crossfunctional initiatives
- Accountable for the achievement of KPIs and productivity goals set for their team
Qualifications & Skills
- Bachelors degree in business management or equivalent experience in operations logistics warehouse management.
- 24 years of progressive experience overseeing a field operations team required
- Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
- Strong leadership and team management skills required
- Valid drivers license in good standing
- Forklift Certified preferred
- Experience with Microsoft Office Suite with intermediate to advance knowledge in excel
Additional Information
- Applicants must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check
At Quench we understand that our greatest asset is our team members and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program an innovative initiative designed to recognize and reward your contributions to our growing team.
To learn more about this program please click the following link: https://onfirstup/Quench/quench/contents/tokadda9212c8254dce9271d086ecfcc
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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