Area Service Manager
Area Service Manager
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Job Description
At KONE our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry KONE provides lifts escalators and automatic doors as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
Key Responsibilities as an Area Service Manager:
- Ensuring customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for resolving customer service quality complaints
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Managing a reduction of call outs in this area
The ideal candidate will have:
- Management experience
- Driving license
- Escalator industry knowledge preferred but not mandatory
- Excellent communication skills
- Good IT skills including PowerPoint etc.
- Excellent time management
- Problem solving skills
- Excellent Customer relationship management
What KONE can offer:
- A competitive salary
- 25 days holidays inc Bank Holidays
- Pension Scheme
- Development opportunities and development reviews to help you achieve your professional goals
- Endless support from experienced leaders within the lift industry
- Annual bonus
- Fuel card and company vehicle
This role is not eligible for visa sponsorship.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone/careers
Required Experience:
Manager
Employment Type
Full-Time
