Telephone Operator - Pullman Chennai Anna Salai
Telephone Operator - Pullman Chennai Anna Salai
Posted on :
14-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
- Answer and route all incoming and outgoing calls in a prompt professional and courteous manner ensuring that the hotels communication standards are upheld.
- Respond to guest questions and requests regarding hotel services facilities and local attractions or direct them to the appropriate department for further assistance.
- Act as a liaison between departments to relay guest requests (e.g. housekeeping maintenance or food & beverage) and ensure prompt service.
- Address guest concerns and complaints promptly implementing effective service recovery strategies.
- Actively listen to guest feedback over the phone and relay it to the relevant departments for service improvement ensuring that guest satisfaction is continuously enhanced.
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel Word & PowerPoint
Additional Information :
- WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow Learn and Enjoy
- Explore Limitless Possibilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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