Business Manager - OncologyHaematology
Business Manager - OncologyHaematology
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Job Description
Job Purpose
The Business Manager Oncology/Haematology Directorate is responsible for ensuring operational efficiency compliance with clinical protocols patient safety patient experience and patient flow while embedding continuous improvement methodologies (e.g. Kaizen Lean Six Sigma). Additionally the Business Manager will serve as the Directorate Secretariat ensuring effective governance coordination of meetings documentation and communication within the directorate.
Core Responsibilities
Operational Efficiency & Patient Flow
- Optimize scheduling bed management and resource allocation to enhance patient throughput in outpatient inpatient and surgical services.
- Work with clinical teams to reduce wait times and improve turnaround times in chemotherapy brachytherapy sessions.
- Monitor and improve length of stay (LOS) for patients by ensuring coordinated pre and postprocedural care.
- Implement realtime data tracking to manage patient flow and optimize resource utilization.
- Coordinate with crossfunctional teams to ensure seamless transitions between departments (e.g. emergency oncology haematology rehabilitation).
Compliance with Clinical Protocols & Regulatory Standards
- Ensure adherence to clinical guidelines accreditation requirements (e.g. JCI national health regulatory bodies) and patient safety protocols.
- Conduct regular audits and compliance reviews to assess adherence to oncology/haematology treatment pathways.
- Implement standard operating procedures (SOPs) and ensure all staff are trained on best practices in oncology/haematology.
- Work with the Clinical Director and Quality Team to drive continuous monitoring of patient safety indicators.
- Maintain robust documentation and reporting systems for regulatory compliance and hospital governance.
Patient Safety & Experience
- Implement safety initiatives to reduce hospitalacquired infections procedural complications and readmission rates.
- Foster a culture of patientcentered care ensuring clear communication patient education and shared decisionmaking.
- Address patient complaints and feedback systematically to improve service quality.
- Improve clinical handovers and discharge planning to enhance patient experience and continuity of care.
- Work with the Quality & Patient Safety Team to implement incident reporting systems and root cause analysis for adverse events.
Continuous Improvement & Lean Process Optimization
- Lead Kaizen (continuous improvement) initiatives to eliminate inefficiencies and enhance service delivery.
- Conduct Gemba Walks to identify workflow bottlenecks and implement datadriven improvements.
- Use Lean Six Sigma principles to streamline processes and reduce waste (e.g. unnecessary patient transfers redundant documentation).
- Implement realtime dashboards and KPI tracking to monitor performance and drive improvements.
- Develop and oversee staff engagement programs to encourage frontline participation in process enhancement.
Secretariat & Governance Role for the Oncology/Haematology Directorate
- Serve as the secretariat for directorate meetings ensuring proper documentation agenda setting and followups.
- Prepare and distribute minutes of meetings action logs and status reports for the Clinical Director and COO.
- Maintain an uptodate repository of key policies SOPs governance documents and clinical guidelines for the directorate.
- Ensure timely submission of reports financial summaries operational updates and compliance documentation to hospital leadership.
- Act as a key liaison between clinical leadership and hospital administration ensuring smooth communication and of strategic directives.
- Coordinate crossdepartmental meetings and performance review sessions to track progress against key operational objectives.
Qualifications :
Educational Requirements
- Masters degree in healthcare administration Business Administration Operations Management or related field is highly preferred.
- Bachelors degree in business administration Healthcare Management or a related field.
Professional Requirements
- Project Management or similar certification is an added advantage.
Experience Requirements
- Minimum of 57 years of administrative experience in a hospital operation service management or business management in a healthcare setting.
- Strong knowledge of clinical governance patient safety and regulatory compliance in oncology and haematology services.
- Experience implementing Lean Six Sigma Kaizen or other process improvement methodologies.
- Data analysis and performance tracking skills to drive decision making.
- Excellent communication leadership and stakeholder management skills.
- Proven experience in committee/ Secretariat roles governance support and documentation management.
Knowledge Requirements
- Indepth knowledge of Lean Six Sigma Kaizen or other process improvement methodologies.
- Understanding of hospital operations particularly in the oncology and haematology services.
- Knowledge of regulatory requirements and compliance standards (e.g. Joint Commission International).
- Familiarity with medical terminology and procedures
- Knowledge of project management methodologies
Skill Requirements
- Lean Six Sigma Kaizen or other process improvement methodologies.
- Strong leadership and conflict resolution skills
- Excellent organizational and time management skills
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
- Strong communication and interpersonal skills.
- Strong problemsolving skills and ability to work independently with minimal supervision
Personal Abilities
- Professional attitude towards work
- Shares the AMCEs vision.
- High attention to detail
- Ability to adapt to changing priorities and manage stressful situations effectively
- Openness to new ideas and continuous improvement
- Ability to manage multiple tasks simultaneously
Additional Information :
African Medical Centre of Excellence Abuja (AMCE Abuja) aims to be an Employer of Choice providing equal opportunity for everyone regardless of their background gender race and other protected characteristics.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
