Product Manager - Post Sales
Product Manager - Post Sales
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Job Description
You will be responsible for a key part of the Service Management team focusing on enhancing the postpurchase customer experience. As a Product Manager on the SM team your primary responsibility will be to ensure a seamless experience for customers from the moment they complete their booking until the moment they return from their trip.
What You Will Need to Solve:
You will work on improving customers travel experiences by providing assistance when needed offering helpful information and ensuring their needs are met throughout the journey. One of your goals is to ensure our customers feel supported and informed at every step of their postpurchase journey.
The other goal will be to support postsales efforts by implementing efficient flows to ensure that all customers are aware of a broad portfolio of products they can add to their trip enhancing their experience.
Key Responsibilities and Skills Required
Leverage key metrics to drive decisions and continuously improve the customer experience.
Conduct extensive product research to understand customer needs and identify opportunities for improvement.
Collaborate with internal teams to enhance the postsale process and support product offerings for customers.
Work closely with stakeholders across departments including marketing sales customer service and tech teams to ensure a customercentric approach.
Drive alignment with the development team UX/UI designers and other relevant departments in an agile environment to deliver userfriendly solutions.
Qualifications :
Proven experience in product management particularly in postsales or customer servicefocused roles.
Strong understanding of customer needs and behaviors especially in the travel or ecommerce industries.
Strong analytical skills and experience using metrics to make datadriven decisions.
Excellent communication and collaboration skills able to build relationships across functions and departments.
Desirable (list max 3 nicetohave only if needed):
Additional languages such as Italian or Spanish will be helpful.
Experience in similar roles within the tourism or SaaS industry.
Additional Information :
Perks of working with us:
How we work together
An inclusive friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)
Shorter working week 36h as full time) with a half working day on Fridays
Flexible start and end of the working day with core hours from 10:00 to 4:00 pm
Possibility to work from anywhere for a period of time per year defined according to local regulations
How we learn together
FriYays: half a day on Friday morning with a nomeeting mandate and dedicated to personal growth learning and training and/or focus time.
Access to elearning platforms (e.g. Discovery Oreilly depending on the department) professional and managerial skills development training paths
Other perks
2 paid days off per year for volunteering purposes
Occasional social events to foster connections among colleagues
Travel industry discounts and flash exclusive staff fares
We support our employees through lifes significant moments with leave options (e.g parental responsibilities marriages bereavements relocations etc. in line with local laws.
Wish you were here We do too!
Selection process steps*:
HR interview 1030 minutes)
1st interview (Manager): soft skills technical knowledge
Test step online or offline
2nd interview (Manager team member): Test review
Only for senior roles: final meeting 30 mins) with the Director
Offer extended
*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)
Our commitment to celebrate diversity and generate belonging
At the heart of our culture is a commitment to inclusion across race gender age sexual orientation religion gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
Eligibility criteria
By submitting your information and application you confirm that you are legally authorized to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
