EAM Support Supervisor
EAM Support Supervisor
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1 Vacancy
Job Description
We are seeking a highly motivated and detailoriented EAM Support Supervisor to oversee the support and maintenance of our Enterprise Asset Management (EAM) system. This role will be responsible for managing a team of support analysts ensuring system reliability optimizing workflows and driving continuous improvement initiatives. The EAM Support Supervisor will collaborate with crossfunctional teams including IT operations and asset management to enhance system performance and user experience.
The EAM Support Supervisor plays a critical role in coordinating the assignment of requests within the Department of Water Management (DWM). Responsibilities extend to overseeing the distribution and completion of daytoday operations ensuring the seamless of tasks and adherence to established workflows. The role involves the development of Quality Control (QC) test plans and the of testing for new workflows contributing to the continuous improvement of processes and the optimization of the Enterprise Asset Management (EAM) system. Additionally the role is responsible for UI setup for larger deployments ensuring the effective implementation and user interface configuration for significant projects.
Supporting daytoday operations is a key aspect of the EAM Support Supervisor role encompassing tasks such as creating adding and deactivating users and user groups adding new fields creating data spies providing training sessions for DWM and internal EAM users creating Quick Reference Guides (QRGs) and gathering requirements for reporting.
In addition to the supervisory responsibilities the role actively contributes to system enhancements by creating commodity codes managing contract and price updates in the system and participating in the strategic planning of EAM operations. The EAM Support Supervisors leadership and coordination skills are essential in maintaining the efficiency of EAM support operations.
Key Responsibilities:
- Lead and supervise the EAM support team providing guidance training and performance evaluations.
- Oversee the daily operations of EAM system support ensuring timely resolution of issues and system uptime.
- Coordinate assignment of requests.
- Oversee distribution & completion of daytoday operations.
- Develop QC test plans execute testing for new workflows.
- UI setup for larger deployments.
- Support daytoday operations including:
- Create/add/deactivate users & user groups
- Create/add new fields
- Create data spies
- Training for DWM & internal EAM users
- Creating QRGs
- Gather requirements for reporting
- Create commodity codes in the system
- Contract & price updates in the system
- Collaborate with IT and business teams to identify troubleshoot and resolve systemrelated problems.
- Develop and implement best practices for system usage user support and data integrity.
- Monitor system performance and generate reports to assess functionality and efficiency.
- Coordinate software updates patches and upgrades with IT and vendors.
- Facilitate user training sessions and create documentation for system users.
- Work with stakeholders to gather requirements for system enhancements and configuration changes.
- Ensure compliance with company policies and industry standards related to asset management.
- Continuously seek opportunities for process improvements to maximize system capabilities.
- May orient train assign and check the work of lower level employees.
Qualifications :
Minimum Qualifications:
- Bachelors degree in Information Technology Business Administration Engineering or a related field and four years of relative work experience or demonstrated equivalency of experience and/or education
Preferred Qualifications & Experience
- 5 years of experience in EAM system support asset management IT or customer service support roles.
- 2 years of experience in a supervisory or leadership position is a plus.
- Strong understanding of EAM systems (e.g. IBM Maximo Hexagon EAM SAP PM or similar platforms).
- Knowledge of database management system integrations and reporting tools is a plus.
- Excellent problemsolving analytical and troubleshooting skills.
- Strong communication and interpersonal skills with the ability to work across various departments.
- Experience in project management and process improvement methodologies is a plus.
- Experience working in industries such as utilities manufacturing transportation or public infrastructure is a plus.
Additional Information :
- Sponsorship is not available for this position
- Relocation Assistance is not available for this position
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks wellbeing resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.
AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.
Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
