Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Operations Manager assists the Property Manager with activities involved in the successful daytoday operation of the community with strong emphasis on accounts receivable and leasing. Also performs the Property Managers functions with limited authority in their absence.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Establishes and maintains good relations with residents prospective residents and vendors
- Maintain over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows up with telephone calls and/or collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
- Maintains current and complete property management software information. Inputs daily activities such as moveins and moveouts notices to vacate resident transfers lease renewals lease changes household and occupant demographics search tag information application approval/rejections cancellations etc.
- Administers the lease renewal program. Completes/updates the Renewal Worksheet and submits it to the property manager. Generates and delivers renewal letters 60 days before the lease expirations generates and delivers renewal leases and updates information in the property management system. Ensures that all residents who give notice to vacate receive a followup call. Sends thank you letter to all residents who renew.
- Generates and delivers general correspondences to residents vendors and prospective residents such as lease violations certificates of insurance updates application rejection letters etc.
- Inspect the condition of moveouts promptly to document charges before refunding security deposits.
- Generates refunds or reimbursements: calculates the interest on the assesses charges inputs information into the property management program; prints and mails all applicable notices and information.
- Generates and balances monthend reports that are produced by the property management program.
- Maintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts.
- Assists leasing in marketing longterm vacant units i.e. set up mini models in units.
- Assists property manager in evictions and follows state eviction laws.
- Assists in monitoring property condition; reports concerns/liabilities to property manager/maintenance supervisor.
- Adheres to established policies related to fair housing.
- Communicates with coworkers management residents vendors and all outside contacts courteously and professionally.
- Maintains confidentiality of coworkers management owners past and current residents vendors and all outside contacts.
- Performs leasing activities in the absence or unavailability of the Leasing Consultant. See the Leasing Consultant Job Description for specific information.
- Plans organizes promotes and implements resident functions with the management staff.
- Performs general office duties: answers the telephone; writes service requests newsletters files monitors orders office supplies and printed materials etc.
- Prepares invoices for approval in the event of an absence of the Property Manager.
- Performs all reasonable duties assigned by the Property Manager AAD/AD or VP/AVP.
- Performs when asked property manager duties in the absence of the Property Manager.
- Responsible for the performance of the leasing staffs closing ratio phone conversion and shopping reports. Reports a Leasing Agents lack of performance and ability to the Property Manager
Qualifications :
REQUIREMENTS
- 4year degree preferred
- Previous experience working in an operational type role preferred
- Good computer skills with emphasis on Microsoft Word and property management software and Excel experience preferred
- A basic understanding of accounting principals
- Good organizational skills
- Previous experience in multifamily management
- Supervisory skills
- Prefer real state license
- Ability to communicate effectively
- Must be teamoriented
- #INDVGPM
Additional Information :
We are an equal opportunity employer with a commitment to diversity. All individuals regardless of personal characteristics are encouraged to apply. Our locations are drugfree and preemployment drug tests are required. Background checks are also required before employment begins.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
