Community Associate- Namibia
Community Associate- Namibia
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Job Description
Job Description.
As a Community Associate you are arguably one of the most important elements when creating and maintaining a vibrant coworking community. As a member of the community team you will collaborate with the community manager to create innovative and exciting ways to engage and manage the iHUB community.
The Community Associate will assist in identifying and thoroughly understanding the various groups of the iHub Community which include startups entrepreneurs investors businesses and so on and will raise awareness of CcHUB projects using creative clear and compelling methods including but not limited to social media.
Key Responsibilities
Coworking Space Membership
Establish a welcoming environment by onboarding and assisting community members in a friendly patient and professional manner.
Identify launch and manage community initiatives that will keep the CcHUB Namibia community engaged and active.
Work very closely with the community manager and the communications team on how to better engage our community online and create content that is relatable to the ecosystem.
Monitor and report on feedback/online reviews and communicate with management to share customer feedback and insights gained from online community conversations.
Build and maintain relationships with current members potential members and industry professionals.
Maintain and monitor accurate databases across multiple platforms (billing customer data etc..
Answer screen and forward phone calls enquiries and requests and handle them accordingly.
Collaborate with the administrative team to maintain and manage the coworking spaces
Events
Assist in the planning of monthly events (both online and inperson) workshops and seminars for various community members.
Understand and enhance the overall customer experience (creating a sense of community among members).
Produce bimonthly reports on community trends including but not limited to data on the number of events event type and number of attendees.
Curate content that would benefit our members and increase visibility for our work.
Administration Support
Provide an exceptional client and member service experience by understanding their needs and delivering the right solutions.
Coordinating communications within between and among various functional teams and external stakeholders
Serving as a point of contact (POC) for all matters related to the coworking space and member experience
Qualifications :
A bachelors degree in a businessrelated field marketing communications or other related fields is required.
Minimum 12 years of experience in a field related to community communications or within the startup ecosystem.
Possesses strong interpersonal and communication skills with the ability to build and maintain relationships with diverse stakeholders.
Strong organisational and multitasking skills.
Familiarity with coworking management software (e.g. Office RnD Luma) would be an added advantage
Comfortable speaking in public and engaging with diverse stakeholders.
Experience working within the startup ecosystem and building communities. Knowledge of the startup ecosystem in Namibia and across the region would be an extremely added advantage.
Key Attributes:
Selfstarter selfmotivated with the ability to work independently and as part of a team.
Passionate about creating inclusive and collaborative environments.
Adaptable to a dynamic fastpaced work environment.
Strong customerfocused approach
Problemsolving mindset with attention to details
Should be able to work independently
Additional Information :
Please note this is an onsite role to be based in our office in Namibia
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
