EXPERIENCE CENTER SUPERVISOR
EXPERIENCE CENTER SUPERVISOR
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Job Description
Ensures prompt reconciliation remittance and reporting of all sales (cash and COD) are done in compliance with set standards.
Collaborates with the Area Coordinator (and other stakeholders) to ensure daily planning of operation schedules to ensure smooth operations including Van routing.
Plans direct and coordinate Agents and Assistants to ensure that daily activities are carried out in line with organizational standards.
Supervise plan and review work plans/shifts to ensure the center is adequately resourced at all times.
Manage and resolves issues especially with aggrieved customers and communicate challenges to the Area Coordinator.
Serves as a compliance officer to ensure adherence to standards and policies at the service center (eg dress policy professional grooming Standard operating procedures)
Updating downlines with policies and regulations as may be communicated by management.
Tracks stock of working material inventory at the Experience Center to prevent stockout.
Sending of operations and other requests to the Area Coordinator/Regional Manager.
Implement discipline amongst staff members.
Updating backlogs of shipments to meet up with scanning standards.
Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.
Qualifications :
Applicants MUST satisfy the following underlisted selection criteria:
Must have been in continuous employment with GIG LOGISTICS for not less than one year as an Experience Center Agent or its equivalent.
Must have a minimum appraisal score of 90 from May to July appraisal.
Additional Information :
Application Deadline: 12PM Monday 17th March 2025.
Only qualified candidates will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
