Continuous Improvement Manager mfd Transactional Processes

We are looking for an experienced Continuous Improvement Manager (m/f/d) Transactional Processes who leads the analysis and implementation of process improvement initiatives within the organization. You are responsible for identifying areas of inefficiency developing strategies to enhance productivity and measuring the success of improvement efforts. You will collaborate with crossfunctional teams to drive sustainable changes that align with the companys strategic goals ensuring a culture of excellence and ongoing development.

This role serves as an individual contributor and has no direct people management responsibility. You act as a subject matter expert and project lead for the transactional processes across the segment like order management inside sales back office service department etc.

You will lead CI implementation standardization and consistency across multiple sites (CI implementation training and projects CI processes methods and tools to eliminate waste and promote flow).

Locations: Close to Xylem locations in Germany UK Poland France Spain Italy or Sweden. We offer a Hybrid contract and this role requires to travel 50 or more if needed to cover the assigned sites therefore being close to an airport is beneficial.

Tasks

• Process Optimization Streamlining sales marketing and customer service workflows using Lean Six Sigma or other methodologies to reduce inefficiencies and improve outcomes.
• DataDriven Decision Making Analyzing commercial performance metrics (e.g. conversion rates sales cycles customer retention) to identify improvement opportunities.
• Customer Experience Enhancement Identifying pain points in the customer journey and implementing solutions to boost satisfaction and loyalty.
• Sales Enablement Supporting commercial teams with tools automation and best practices to improve productivity and effectiveness.
• CrossFunctional Collaboration Working with sales marketing finance and operations teams to align processes with business goals.
• Change Management Leading training workshops and coaching sessions to drive a culture of continuous improvement within commercial teams.
• Innovation & Digital Transformation Implementing new technologies such as CRM enhancements AIdriven analytics and automated workflows to improve commercial performance.
• KPI Monitoring & Reporting Establishing key performance indicators (KPIs) to track progress and ensure continuous improvement efforts deliver measurable results.

Requirements

• Bachelors degree in engineering Business or related field
• Experience in successful planning and of Continuous Improvement / Lean / Six Sigma efforts
• Demonstrated ability to apply Lean methodologies in nonmanufacturing environments (e.g. Services Transactional)
• Experience in data management ability to read and draw conclusions from reports and P&L statements etc.
• Excellent Presentation and Project Management skills Facilitation skills Influencing skills
• Lean or Six Sigma Green Belt certification preferred
• Demonstrated experience in planning and facilitating workshops kaizens and training events.
• Excellent oral and written communication skills in English additional languages a plus
• Must be accomplished at using standard tools systems and formats to present data and reporting information in an efficient and accurate manner

Benefits

• Professional Development To advance the capabilities of our people we offer a wide variety of experiences to support our employees professional growth and continuous learning.
• Total Rewards We offer comprehensive programs for compensation benefits recognition learning and development worklife integration and corporate citizenship.
• Watermark Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives gender equality and resilient communities. Employees can learn and volunteer on various waterrelated projects.
• Employee Networks Our Employee Networks provide a professional supportive network for employees from diverse backgrounds including Womens LGBT and Allies Veterans People of Color and Allies Emerging Leaders and Working Parents Networks.

For questions regarding this opportunity please reach out to Niklas Naunheim Senior Talent Acquisition Partner at.

We are looking forward to your application!

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability or other characteristics protected by law.