Senior Project Manager Customer Success PMS
Senior Project Manager Customer Success PMS
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Job Description
Role Overview
As the Global Project Manager PMS you will play a pivotal role in driving success for our PMS (Practice Management System) partners. Reporting directly to VP Customer Success Clinics you will:
Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives monitor spending and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a highperforming customer success team help local leaders inspire their teams fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use datadriven insights to monitor progress optimize processes and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with crossfunctional teams to gather analyze and leverage insights driving improved customer success outcomes.
CrossFunctional Collaboration: Work closely with Sales Product and Marketing teams to align initiatives drive innovation and improve service delivery.
Customer Relationship Management: Build and nurture strong longlasting relationships with key PMS clients ensuring they receive unparalleled support and value.
Qualifications :
Experience:
Proven track record 6 years including leadership roles managing teams) in customer success or project management ideally within the healthcare or SaaS sectors with significant experience working with PMS/acquired companies.
Leadership: Demonstrated ability to lead and grow teams with strong strategic analytical and decisionmaking skills.
Number savviness: Handson experience managing customer portfolio establishing adoption and retention KPIs and driving costeffective strategies that enhance customer satisfaction and business growth.
CRM Experience: Proficient in utilizing CRM platforms with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Communication: Exceptional interpersonal and communication skills with the ability to articulate complex ideas and influence at all levels. English is a must Portuguese and Spanish a big plus.
Innovation: A proactive mindset with a passion for improving processes and driving operational excellence.
Education: Bachelors degree in Business Finance or a related field; an MBA or equivalent advanced degree is a plus.
Additional Information :
The process (preliminary outline)
1 30min Intro Call Chat with Ainhoa (Global Talent Partner) to discuss the role and align expectations. Mutual feedback on role fit.
2 30min Interview Meet Sado our VP of Clinics (your future manager) to discuss your experience and team fit.
3 Business Exercise Prepare and present your insights in a 60min session with Sado and relevant stakeholders.
4 Final Interview A last conversation with Sado to cover any remaining questions.
5 References & Offer If all goes well we move to the final steps!
Benefits
- Share options plan after six months working with us vesting in 5 years (subject to separate ESOP agreement and plan)
- Gym membership (reduced price)
- Health Insurance paid by the company
- Flexible retribution plan benefits
- Mental health program (iFeel)
- 23 days of holiday per year (on top of bank holidays plus your birthday off on top)
- 100 remote within Spain with an office in Barcelona that youre always welcome to use but theres no formal requirement to go in :
Were committed to equal opportunities in our hiring process and at work. Everyone is treated fairly regardless of any aspect of their identity or background. If you need additional support during the recruitment process please let us knowwere happy to accommodate you. True equality means adapting to each other.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
