sustomer support representative
sustomer support representative
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Job Description
Our Company: We are quite proud of offering each and every one of our clients outstanding service that has longlasting effects. Dedicated to provide firstrate service our staff comprises achievers creative problem solvers and inventive thinkers. To be part of our fast expanding team and guarantee that our clients remain totally happy we are looking for a passionate Customer Support Representative. If you want a vibrant quickpaced environment where you can really make a difference join our team! Summary of Function: Role As a customer service professional at Company Name you will represent our brand. Your job is to help consumers across several channels in a quick professional and kind manner. Your attentive listening skills capacity to understand their needs and creative approach to problemsolving will help consumers to enjoy our brand. Your initial focus should be carefully addressing consumer problems in a way that makes a positive impact and motivates them to come back. Crucially important roles: Maintaining a high degree of service react fast and efficiently to consumer questions through phone email and live chat. When asked about products issues with functioning and other types of general assistance answer fast respectfully and clearly. Attend to client problems in line with business policy and process. Maintaining the client records and interaction logs current in our CRM system Help internal teamssuch as sales technical support and productfix challenging issues and satisfy clients by means of their combined efforts. Help to guarantee correct handling of every order return exchange and refund. Handle a lot of support questions keeping quality and detailoriented standards high. Give us constant comments to help us to enhance our procedures product line and customer service standards. Maintaining current with the most recent product information policies and industry best practices helps one to deliver accurate and effective service. Our anticipated result is We only will take into consideration those who live in the United States. Experience interacting with clients or supporting others (at least one year is ideal but not required). Possesses exceptional written and spoken communication skills as well as a natural ability to dissect challenging topics. superb ability to solve problems and the capacity to keep cool under pressure and patiently Mastery of working under duress prioritizing and balancing several projects. someone not scared of working remotely and who performs effectively on their own. Proficient in quickly and easily using a range of software programs including customer service systems (CRM ticketing systems etc. Positive sympathetic and quite dedicated to guarantee client success What Values Your Company Most pay commensurate with benefits package covering all aspect From the ease of your own house complete your task whenever it would be most convenient for you. a vibrant friendly and cooperative team environment Opportunities for development in ones career and learning fresh talents a company that respects workers health and happiness as well as their management of their personal and professional lives. a chance to work for a vibrant fast growing firm transforming industry
Employment Type
Full Time
