Collections Specialist
Collections Specialist
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Job Description
We are MOVE a virtual employment agency that aims to be #1 in the world by 2030. We place the top 1 of talent globally with companies who want to achieve more at a fraction of the cost. Our proprietary training and onboarding system guarantees results or our clients money back. Check us out at www.moveyourbiz.
One of our clients is looking for a detailoriented Collections Specialist. As a Collections Specialist you will be responsible for managing client accounts and ensuring timely payment collection. Your role will involve engaging with clients to address payment inquiries and disputes providing exceptional customer service and collaborating with the Billing Team to resolve billingrelated issues. Successful candidates will possess strong communication skills problemsolving abilities and a proactive attitude toward achieving collections goals.
Key Responsibilities:
Engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.
Act as the primary point of contact for collections addressing client concerns and maintaining positive relationships.
Uphold high standards of customer service by ensuring prompt and satisfactory resolutions to billing/payment issues.
Strive to exceed client expectations in every interaction demonstrating empathy and understanding.
Work closely with the Billing Team to address billingrelated inquiries and disputes.
Facilitate seamless information flow between billing and collections functions to ensure effective resolution of issues.
Provide detailed customer reconciliation and statements as needed.
Address payment disputes and handle payment processing and refunds promptly and accurately.
Proactively identify challenges and seek creative solutions to ensure successful collection outcomes.
Ad hoc tasks from the client.
Requirements & Qualifications:
At least 2 years of experience in collections accounts receivable or a related field.
Exceptional verbal communication skills with the ability to engage confidently and professionally with clients.
Strong negotiation and problemsolving abilities.
Show resilience and determination in achieving collections goals.
Proficient in the use of various accounting software and Microsoft Office applications particularly MS Excel.
Knowledge of billing processes and industry regulations is a plus.
Experience with Salesforce or similar CRM software.
- Amenable to work Monday to Friday between 9 AM to 6 PM Pacific Standard Time (PST)
Preferred Qualifications:
Additional training or coursework in customer service or collections.
Strong interpersonal skills and ability to work effectively in a team environment.
Job Type: Fulltime
Pay: $850 $55 Allowance per month
Note: This role is only available to candidates from Colombia and Kosovo.
Employment Type
Full Time
