Customer Support Representative
Customer Support Representative
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Job Description
About Us:
Our company is constantly increasing and we are determined to offering firstrate services and making our customers happy. We are seeking a Customer Support Representative that is passionate and sympathetic to help to complement our outstanding team. Those who like helping others and excel in hectic environments could be suited for this role. If you want to make people happy while helping them to solve problems send us your CV.
The main duties of the Customer Support Representative are to provide outstanding customer support by means of question answering problem identification and resolution. While ensuring that every client has an outstanding experience you will be free to think creatively and generate original ideas. For this remote post we are only taking applications from US residents.
Important purposes:
While quickly answering consumer questions by phone email and chat have a kind businesslike attitude.
Using analytical thinking and problemsolving skills address issues with accounts goods or services.
You have to be totally familiar with our goods and services if you want to provide consumers correct information.
To ensure perfect satisfaction pay close attention to client comments and promptly handle any problems.
In order to escalate and resolve challenging situations collaborate with other departments and team members.
Make sure to record and monitor all interactions and feedback from customers in the system.
Participate in the continuing refinement of customer service methods and the level of service offered to consumers.
Conditions:
Though you have to live in the United States U.S.based candidates merely represent a remote post.
Valid experience delivering customer care ideally in a support or contact center setting.
Superb grasp of both written and spoken English; polite personable and competent while on the phone.
Enough time management and multitasking ability will help one to succeed in a demanding environment.
quick thinking and outstanding capacity for addressing problems.
a strong want to help others and give people who visit my company firstrate service.
Capable of working both remotely and by themselves in a team.
Customer relationship management (CRM) or customer support tool experience is an asset.
Services Rendered:
Competitive salary and incentives connected to performance.
Work remotely in a variety while encouraging virtual team cooperation.
paid holidays and time off.
Professional growth chances to propel you forward in your employment.
An environment friendly and motivating where your efforts are valued.
Employment Type
Full Time
