Customer Service Agent- Air Import

Scope of Position:  

Ensure the proper and timely movement of freight and information while providing exceptional customer service within the Air Import department.

Position Schedule:  MondayFriday 08:00 AM 05:00 PM

Major Duties and Responsibilities:  

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Air Import files as required
• Use Workflows on daily basis
• Ensure timely delivery/dispatch of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated
• Meet KPI standards as per the company procedures
• Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English both written and verbal
• Must have the ability to work overtime in support of the departments needs
• Must be able to commute to the city of Hawthorne CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word Excel and familiarity with PowerPoint)
• Ability to multitask and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written verbal and interpersonal communication skills
• Has a demonstrated strong work ethic and reliability

Additional Information :

Reporting Structure

• Lead Agent Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan:  Medical Prescription Drug Dental and Vision
• Life and LongTerm Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly/Salary rate range: $19.00$28.00 per hour

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime