Customer Service Agent (International Transportation)
Customer Service Agent (International Transportation)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Air and Ocean Agent will serve in an operations capacity responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to:
- Processing international transportation shipments
- Track and Trace shipments.
- Prepare handle and process shipment documentation- including house and master air waybills commercial documents and customs/regulatory documents.
- Accurate and timely data entry into our operating system.
- Dispatch freight.
- Communicate effectively with customers vendors other Expeditors offices worldwide and co-workers through high volume of email phone instant message and person to person.
- Monitor reports.
- Accurate and timely client billing.
- Contribute to maintaining strong service provider relationships- airlines steamship lines trucking companies and others.
- Maintain compliance standards at all times- including internal policies and procedures external government regulations and customer requirements.
- Meet key performance indicators to support department branch product and company goals.
- Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
- Training and Development - must obtain required 52 hours of annual training. (company provided)
Qualifications :
- 100% Bilingual (English and Spanish)
- Effective interpersonal skills - including the ability to listen comprehend and to communicate clearly and concisely both verbally and in writing.
- Strong organizational and prioritization skills are critical.
- Must have the ability to work independently and in a team environment.
- Proficient computer skills - Outlook Excel Word PowerPoint
- Proven background for excellent attendance.
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
