Customer Service Agent / Spanish (m / f / d)
Customer Service Agent / Spanish (m / f / d)
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Job Description
Please note: This position is offered as a 1 year contract 40hrs a week office hours
- Communicate between travellers Omio and in certain cases our transport providers
- Be the first point of contact for travellers across multiple channels (email phone social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings handling requests and complaints)
- Deliver and maintain a high level of service and customer satisfaction
- Support your team as the company grows and expands to different markets
Qualifications :
- You are a talented communicator and natural problem solver
- You speak Spanish and English fluently
- You like taking ownership of cases and are passionate about helping customers
- You are well organised with a constant drive to optimise the way you work
- You already have experience in customer service or customer facing roles.
Additional Information :
Whats in it for you #LifeAtOmio
- Have an impact. With innovation and smart technology we are changing the way people travel and you too can have an impact on this ride
- A competitive and attractive compensation package
- Subsidized Urban Sports Club membership
- A diverse team of more than 45 nationalities
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender gender identity age or disability.
Hiring process and background checks
At Omio we work in partnership with Giant Screening once a job offer has been accepted Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.
Recruitment scams: Important notice
Protect yourself from scammers Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site and messenger apps).
Remember Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity report it to Remember to cross-reference against our careers page if you question the authenticity stay vigilant and protect yourself from recruitment scams.
Intrigued Apply here in English.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
