Reservations Events Coordinator

This is a remote position.

• Total hours: 40 hours per week
  
• Aligned with Australian business hours (AEDT) with flexibility as required.
  
• Some evening/weekend availability may be needed depending on event schedules. (Philippinesbased)
  

• Respond to phone email and online inquiries efficiently and professionally.
  
• Process reservations according to standard operating procedures.
  
• Input and update bookings accurately in SevenRooms and other reservation management systems.
  
• Coordinate large group bookings ensuring deposits confirmations and prearrival communication are managed.
  
• Process credit card payments securely for reservation deposits.
  
• Maintain and update the customer database to ensure accurate records and effective guest followup.
  
• Generate daily/weekly reports for management regarding booking trends and reservation statistics.
  

• Manage incoming event inquiries ensuring quick response times and accurate information sharing.
  
• Assist in drafting initial event proposals and sending them to clients based on company guidelines.
  
• Use Tripleseat to coordinate event details ensuring all event data is recorded correctly.
  
• Support the local team by handling eventrelated administrative tasks including:
  

• Venue team communication (relaying guest needs to the onsite team)
  
• Document preparation (contracts event orders invoices)
  
• Payment followups and deposit tracking
  
• Postevent client followups for feedback and future engagement
  
• Maintain high brand standards in written and verbal communication.
  
• Track client history and maintain an uptodate database of event clients for future reference and marketing initiatives.
  

• Assist in tracking reservation and event revenue identifying trends and reporting insights to the Head of Sales & Guest Experience.
  
• Monitor minimum spend requirements for events and flag opportunities where upselling or adjustments might be beneficial.
  

• Work collaboratively with the local reservations and events team to ensure seamless guest service.
  
• Participate in weekly remote WIPs (WorkinProgress meetings) with supervisors to align on priorities and tasks.
  
• Maintain professional and courteous communication with colleagues and external clients.
  
• Proactively suggest improvements to the reservation and event coordination process.
  

• Proficient use of reservation/event software such as SevenRooms Tripleseat Google Workspace and communication platforms Google Meet.
  
• Ensure data entry is accurate and uptodate minimizing errors that could impact guest experiences or financial tracking.
  

• Maintain strict confidentiality of customer data payment details and businesssensitive information.
  
• Adhere to company policies regarding privacy security and professional communication.
  

Requirements

• Minimum of 2 years of experience in reservations events coordination hospitality administration or a similar remote administrative role.
  
• Previous experience supporting hospitality or restaurant businesses is preferred.
  

• Experience using reservation management systems (e.g. SevenRooms Tripleseat OpenTable).
  
• Proficiency with Google Workspace (Gmail Google Sheets Google Docs Google Meet).
  

• Excellent verbal and written English communication skills.
  
• Strong interpersonal skills comfortable interacting professionally with guests and internal teams remotely.
  

• Demonstrated ability to multitask effectively prioritize responsibilities and meet deadlines under pressure.
  
• High attention to detail in managing reservations databases and administrative documentation.
  

• Ability to work independently and proactively during Australian business hours.
  
• Flexibility to accommodate occasional evening or weekend availability depending on event schedules.
  

• Reliable highspeed internet connection and suitable home office setup.
  
• Experience securely handling credit card payments and sensitive customer data.
  

• Familiarity with reservation/event management systems such as SevenRooms Tripleseat OpenTable or similar software.
  
• Ability to learn quickly and efficiently operate new digital tools and platforms.
  

• Meticulous attention to detail ensuring data accuracy in reservation and event bookings.
  
• Hospitality Industry Knowledge: Background or familiarity with hospitality or event industries preferred.
  
• Understanding of hospitality industry terms expectations and guest service standards.
  

• Comfortable working hours aligned with Australian business operations.
  
• Flexibility to support evening occasionally and weekend events as needed.
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent workfromhome
  
• Immediate hiring
  
• Steady freelance job