Community Manager
Community Manager
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Job Description
As a Community Manager you are arguably one of the most important elements when creating and scaling the community units vision in building an inclusive Pan African Innovation Ecosystem. As a community manager you will be responsible for creating innovative & exciting methods to engage and manage the CcHUB Community both onsite and online for various practices and units.
The Community Manager will identify and thoroughly understand the various community needs of the CcHUB Community and will drive the awareness of CcHUB projects through creative clear and compelling methods through our community of Practice.
Develop strategies to expand & deepen the CcHUB Community through various strategic community engagements which will drive new member acquisition and create an active engaging community.
Work very closely with the the practices in building and supporting their communities.
Identify launch and manage community initiatives that will keep the CcHUB community engaged.
Work very closely with the communications team on how to better engage our community online and create content that is relatable.
Champion events internal and external and ensure a seamless of the same
Manage the physical space of the community to fit the members.
Understand & amplify the total customer experience (Create a sense of community among members .
Produce bimonthly reports on community trends including but not limited to data on a number of events type of event & the number of attendees at such events.
Monitor & report on feedback/online reviews and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
Build relationships with customers potential customers and industry professionals. Stakeholder engagement.
Create a welcoming environment: onboarding and assisting community members in a friendly patient and professional manner
Maintain and monitor accurate databases across various platforms (billing customer data etc)
Plan weekly biweekly monthly events hangouts digital engagement workshops and seminars targeted at various community members.
Answer screen and forward phone calls inquiries and requests and handle them as appropriate.
Work with the Administrative Team to ensure space maintenance and management of the coworking space
Qualifications :
A keen understanding of
How to create and sustain active communities in person and online
Understand what community engagement is and how to meet the needs of the community
Tools and strategies that enhance community engagement both online and offline
Successful candidate will have the following experience
Bachelors Level or Equivalent in communication English journalism marketing or a related field.
Organisational skills to handle multiple priorities in a fastpaced environment.
Excellent verbal written and presentation skills. Excellent communication skills to engage with technical and nontechnical peers.
Experience of working in a large complex organization with extensive stakeholder management experience
Knowledge of marketing trends and techniques.
Excellent verbal communication skills
Excellent writing skill
Additional Information :
Please note this is an onsite role to be based in our office in Lagos
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
