Chief of Staff - SMB Commercial Sales

As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales you will be responsible for driving key initiatives ensuring organizational alignment and fostering a highperformance culture. Your role will encompass strategy development transformation leadership goal setting operational excellence and enhancing the overall employee experience within the organization.

1. Lead Strategic Initiatives and Transformation:
Collaborate with the SVP and other senior leaders to develop and implement transformative strategies that drive growth and operational excellence.
Adapt strategies based on feedback evolving market dynamics and business needs maintaining a strong focus on achieving measurable outcomes.
Oversee and shepherd critical initiatives (both shortterm and longterm) from concept to ensuring alignment with organizational goals.

2. Drive Goal Setting Monitoring and Organizational Alignment:
Lead the goalsetting process for the SMB Commercial Sales organization ensuring alignment with broader company strategies.
Cascade goals throughout the organization creating a cohesive focused and resultsoriented team.
Establish an effective operating rhythm that balances agility with a steadfast focus on strategic priorities ensuring timely adjustments when market conditions shift.

3. Enhance Communication and Reporting:
Develop and deliver clear concise and impactful communications on behalf of the SVP.
Prepare reports presentations and updates that communicate key milestones insights and progress to internal and external stakeholders.

4. ProblemSolving and Crisis Management:
Proactively identify potential challenges and obstacles offering strategic solutions and problemresolution approaches.
Demonstrate resilience and adaptability in a highchange environment maintaining composure and clarity under pressure.

5. Deliver Operational Excellence:
Identify opportunities to streamline processes drive operational efficiency and implement industry best practices within the SMB Commercial Sales organization.
Foster a culture of continuous improvement ensuring that the organization remains at the forefront of industry standards.

6. Excel in Stakeholder Management:
Act as a liaison between the SVP and other departments ensuring alignment with overall business objectives and maintaining strong relationships across the organization.
Navigate complex organizational dynamics with high emotional intelligence diplomacy and integrity.

7. Foster a Thriving Work Environment:
Promote collaboration innovation and a positive work culture within the SMB Commercial Sales organization.
Implement strategies to enhance employee engagement satisfaction and overall wellbeing.

8. Demonstrate Business Acumen and a DataDriven Approach:
Leverage strong business acumen and datadriven decisionmaking to guide the strategic direction of the organization.
Utilize financial acumen to manage budgets forecast accurately and ensure sound financial planning.

Qualifications :

• A minimum of 15 years of experience in salesrelated strategy roles or in Consulting within the technology sector preferably in the software industry.
• Deep knowledge of the B2B SaaS industry including market trends competition and emerging technologies.
• Proven ability to set and achieve ambitious goals fostering a culture of results and accountability.
• Strong track record of applying strategic thinking and vision to drive significant impact within an organization.
• Experience in aligning organizational goals and driving successful transformation initiatives.
• Exceptional written and verbal communication skills with the ability to convey complex ideas clearly and persuasively.
• Strong financial acumen and experience in managing budgets forecasting and financial planning.
• Outstanding problemsolving skills with the ability to analyze situations identify solutions and drive effective resolutions.
• High political acumen to navigate complex organizational dynamics and build consensus among diverse teams.
• Ability to thrive in a fastpaced dynamic environment adapting to changing circumstances with resilience and composure.
• Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance.
• Experience in crisis management with the ability to make sound decisions under pressure.

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime