Senior Learning Strategist Expert Programs

As a Senior Learning Strategist you will collaborate with senior leadership across ServiceNow University to define and execute a learning strategy that drives measurable business outcomes for customers partners and internal learners. Your work will focus on aligning learning programs with strategic priorities ensuring that learners develop the critical skills needed to maximize their success with ServiceNow solutions.

You will conduct needs analyses to assess learning gaps design and develop instructional solutions and manage curriculum development efforts. Additionally you will evaluate learning outcomes continuously refining programs based on learner performance data customer objectives and product evolution.

A key part of this role will be leveraging AIpowered tools to enhance learning experiences streamline content development and provide personalized learning pathways.

What you get to do in this role:   

• Lead the design development and of learning programs and curricula that align with ServiceNow Universitys goals and learner needs.
• Apply instructional design principles to create engaging effective and scalable learning experiences leveraging best practices in adult learning and competencybased education.
• Conduct needs assessments and skills gap analyses to inform curriculum development strategies.
• Identify content and curriculum updates based on product/solution changes ensuring learning programs remain current and relevant.
• Develop and iterate on instructional assets including elearning instructorled training and blended learning experiences.
• Use AIdriven tools to enhance content creation improve learner engagement and provide personalized learning pathways based on performance data.
• Analyze learner feedback performance metrics and survey results to optimize learning programs and ensure alignment with business goals.
• Partner with Delivery Managers and internal stakeholders to assess and prioritize enhancements based on learner and customer impact.
• Drive continuous improvement by integrating updates into instructional materials and digital learning experiences.
• Deliver on the curricula roadmap for existing and new learning programs within ServiceNow University.
• Provide direction and oversight to the Curriculum Development team ensuring instructional materials support program goals and timelines.
• Partner with Certification and Curriculum Development teams to integrate competencybased credentials into learning programs.
• Collaborate with Customer Outcomes Partner Enablement Certification and Curriculum Development teams to build learning programs that connect to business outcomes and rolebased competencies.

Qualifications :

To be successful in this role you have:

• 8 years of experience in learning strategy instructional design curriculum development or program management in a corporate learning environment.
• Handson experience designing and developing curriculum applying instructional design methodologies and creating engaging learning experiences.
• Expertise in AIdriven learning solutions including adaptive learning content automation and AIpowered personalization tools.
• Deep knowledge of adult learning theories instructional design principles and competencybased education (formal education in these areas preferred).
• Strong project and program management skills with the ability to manage multiple largescale programs simultaneously.
• Experience leading crossfunctional initiatives aligning stakeholders and driving learning strategy at the enterprise level.
• Ability to translate learning data into insights using performance metrics to inform program decisions and demonstrate impact.
• Strong relationshipbuilding skills and the ability to work effectively with senior executives customers and internal teams.
• Exceptional written and verbal communication skills with experience presenting to executive stakeholders.
• Proficiency in AIpowered learning platforms learning management systems (LMS) analytics tools and ServiceNow (preferred).

This role is ideal for a strategic thinker with strong instructional design expertise and AIdriven learning experience who thrives on shaping the future of learning at scale.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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