Quality Coordinator
Quality Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW
The Customer Service Feedback Team Lead is the administrator of all formal and informal
customer complaints not reported from governing agencies such as Department of Insurance or
the Attorney Generals office.
ESSENTIAL DUTIES
The essential duties for this role include but are not limited to:
- Point of contact for triage of complaint orentaited inbound calls
- Confirms receipt and advises of complaint process
- Contacts customer to advise of findings summary
- Triages Feedback email inbox
- Submits incoming complaints to QA for findings summary request through JIRA
- Compose response letters and other requests from carriers
- Communicate to multiple internal parties findings regarding complaint and possible client reimbursement
- Create expense reports and communication letters for client regarding reimbursement
- Input complaints into Complaint Report updates log as needed
- Works with QA team to assure finding summaries are executed in a timely manner
- Create training and continuing education for handling of customer escalation
ROLE COMPETENCIES
The competencies for this role include but are not limited to:
- Insight
- Problem Solving
- Ethics
Qualifications :
- High School Diploma or Equivalent
One year of customer service experience with Medicare. Proven record of advanced problem solving acumen. Effective oral and written communication skills.
Additional Information :
Benefits:
The Company offers the following benefits for this position subject to applicable eligibility requirements:
- Competitive Compensation
- Medical Dental and vision benefits after a short waiting period
- 401(k) matching program
- Life Insurance and Shortterm and Longterm Disability Insurance
- Optional enrollment includes HSA/FSA AD&D Spousal/Dependent Life Insurance Travel Assist and Legal Plan
- Generous paid time off (PTO) program starting off at 15 days your first year
- 15 paid Holidays (includes holiday break between Christmas and New Years)
- 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
- Annual Volunteer Time Off (VTO) and a donation matching program
- Employee Assistance Program (EAP) health and wellbeing on and off the job
- Rewards and Recognition
- Diverse inclusive and welcoming culture
- Training program and ongoing support throughout your Venture Spring Venture Group career
Security Responsibilities:
- Operating in alignment with policies and standards
- Reporting Security Incidents Completing assigned training
- Protecting assigned organizational assets
Spring Venture Group is an Equal Opportunity Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
