Field Technical Support Engineer
Field Technical Support Engineer
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Job Description
1 Manage incidents respond to requests for technical assistance in person via phone & email
2 Responsible for supporting postsales customer activity remotely and onsite.
3 Responsible for carrying out detailed Site Survey & maintain proper documentation
4 Perform installation and implementation and network integration at customers site
5 Promptly investigate resolve & report any incidents errors events or deviations.
6 Ensure installation maintenance and troubleshooting is carried out within agreed OLA.
7 Responsible for resolving concerns on signal strength signal to noise ratio and similar parameters in
accordance to Spectranet approved standard.
8 Share insight & appropriate action against bandwidth consumption virus infection and security threats.
9 Track and route problems and requests and document resolutions
10 Prepare daily activity reports
11 Inform management of recurring problems
Qualifications :
- HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
- Year of Experience 1 2 years in a similar profile.
- Proficient in WiFi WiMAX LTE TCP/IP WLAN Ethernet LAN WAN Device/Network level Troubleshooting
- Computers (OS & Application Level) Analytical Internet and Tech savvy Customer Focused Team Player.
Additional Information :
Salary 150000
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
