Income Protection Claims Assessor

Are you an experienced Medical Claims Assessor with Income Protection experience  

Were looking for an Individual Income Protection Assessor to join the team in Hove on either a hybrid or homebased basis with a salary of up to 46000 dependant on experience.

What youll be doing:

• Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss
• Manage claims from end to end processing within claims guidelines so that quality and consistency across the area can be maintained adhering to service standards and processes
• Deal with all aspects of customer communication by taking and making calls dealing with letters and emails and using the most appropriate method of keeping customers informed eg: phone letter email text so that unnecessary incoming contact is minimised
• Liaise with internal and external customers and third parties in a professional friendly and efficient manner in order to obtain information. Ensure that customers expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language
• Identify appeals and complaints and take ownership for trying to resolve them with urgency so that complaints are acted upon quickly root causes are escalated and customer satisfaction is achieved
• Take responsibility for supporting colleagues with training mentoring and development of other members of the claims team to improve their skill level
• Take responsibility for managing claims of a contentious or sensitive nature such as those involving fraud litigation or prospect for litigation liaising with Managers GFC and legal services so that the claim is effectively resolved
• Ensure a consistent timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers expectations

Qualifications :

Who were looking for:

• Experience of handling Income Protection claims is desirable. Candidates with a background of other protection types will be considered
• Awareness of Compliance regulations and adherence to these
• Good medical knowledge and understanding of Underwriting including New Business process
• Good understanding of financial calculations to support Claims Payment including awareness of state benefit
• Good understanding of Reinsurance process and treaties
• Ability to show empathy and sensitivity
• Good communication skills both written & verbal
• Ability to handle difficult calls when researching circumstances which may lead to a claim being refused

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice 
• There are the many discounts we offer both for our own products and at a range of high street stores and online   
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

Yes

Employment Type :

Fulltime