Quality Assurance Analyst
Quality Assurance Analyst
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1 Vacancy
Job Description
Job title: Quality Assurance Analyst I
Work location: Mckinley
Work set up and schedule: Brick and Mortar Shifting Schedule (predominantly Night Shift)
Salary: 21K (Max Offer)
Headcount:1
SD: ASAP
Job Description:
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g. email chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 12 years of practical professional experience in a particular area.
Develops own knowledge shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to improve the daytoday activities/processes continuously.
Non Negotiable Requirements/Required Skills:
12 years of experience in Quality Assurance in BPO not in manufacturing or any other sector
Qualified Candidates should send CV to
Job title: Quality Assurance Analyst I
Work location: Mckinley
Work set up and schedule: Brick and Mortar Shifting Schedule (predominantly Night Shift)
Salary: 21K (Max Offer)
Headcount:1
SD: ASAP
Job Description:
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g. email chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 12 years of practical professional experience in a particular area.
Develops own knowledge shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to improve the daytoday activities/processes continuously.
Non Negotiable Requirements/Required Skills:
12 years of experience in Quality Assurance in BPO not in manufacturing or any other sector
Employment Type
Full Time
