Sales Process Associate Voice-US
Sales Process Associate Voice-US
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Serve as the primary point of contact for all customer service/sales inquiries adept in building & managing a team of efficient customer service representatives.
- Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
- Attract customers by promoting the product and company positively answering questions and addressing concerns as they arise with a CUSTOMER FIRST approach.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Developing and implementing process improvements to increase efficiency in customer service operations.
- Use advanced sales techniques understand customers needs to receive all information required to process these quotes close the sales and pass them to the production team.
- Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
- Auditing work and service delivery to ensure the companys high standards efficiency and productivity goals are met.
- Document & oversee customer calls in the database system; including resolutions issues and general notes.
Qualifications :
- Excellent verbal and written communication skills.
- Excellent leadership communication sales and customer service skills.
- Ability to stay calm under pressure and maintain a positive attitude.
- Ability to meet deadlines and prioritize tasks.
- Excellent phone etiquette and active listening abilities.
- Must be a quick learner with an exceptional ability to make decisions.
- 1 years of customer service/sales experience(mandatory) with US customers preferably in a leadership role.
- Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM) Work from office.
Additional Information :
- An amazing culture that emphasizes hard work learning orientation humility and a Customer First approach.
- A clear performance management system and incentive plan.
- Family Health Insurance with up to 2L Sum Insured.
- Refuel Inoffice snacks/coffee and refreshments.
- 5 days working (MondayFriday)
- Timings : 8:30 PM to 5:30 AM
- Salary: 3 to 6 LPA
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
