Senior Support Specialist with SQL
Senior Support Specialist with SQL
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Job Description
Leading the resolution of complex technical queries and providing clear communication of solutions to clients on a daily basis
Handling advanced case triage and efficiently resolving escalated issues in the queue and case tracking system ensuring compliance with departmental standards
Monitoring and ensuring adherence to Service Level Agreements (SLAs) for highpriority cases
Gathering and analyzing detailed information and data from clients to resolve issues or to prepare welldocumented handovers to the development team
Taking ownership of service requests prioritizing tasks and ensuring timely resolution within the agreed SLAs
Conducting and facilitating client meetings/calls offering expert insights and fostering strong client relationships
Mentoring and guiding junior support team members to enhance overall team performance
Working in shifts to ensure continuous support coverage
Qualifications :
Proven experience in troubleshooting and working with SQL at an advanced level
Strong expertise in writing and optimizing complex SQL queries
Demonstrated analytical thinking and the ability to quickly diagnose and resolve intricate problems
A structured solutionoriented approach to work with the ability to perform effectively under pressure
Excellent communication and interpersonal skills for managing client relationships and internal collaboration
Proficiency in English at a minimum B2 level
Strong time management and organizational skills
Experience in mentoring or leading teams is highly desirable
Additional Information :
- Opportunities to grow your knowledge within your area of expertise
- Friendly working atmosphere in a professional team
- Employeeoriented working culture
- Possibility to work partly remotely
- Sports subscription
- Subsidized English classes
- Private healthcare
- Small teams
- International projects
- Free coffee
- Free fruits
- Free breakfasts
- Startup atmosphere
- No dress code
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
