Level 1 Network Engineer
Level 1 Network Engineer
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Job Description
The role As a NOC engineer in Elio you will be joining a team building and managing a fastgrowing network in terms of speed density span and customer numbers. You will be expected to understand and work with a combination of various wireless technologies dark and lit fibre power technologies and routers. We aim for a high uptime and quick resolution of any issues. To achieve this we ensure all NOC members have a broad knowledge of all parts of our network to allow us to determine a cause and implement any required fix in as quick as time as possible.Within the NOC you will be dealing with customers ensuring that for any touchpoints they are having the best possible service whether that be a PreSales question from a salesperson a provisioning call or when there is an issue with the connection. Youll be participating in the oncall rota and be work within any major incident response when/if required.Youll be given an opportunity to research and experiment finding new technologies and resources which we can implement to ensure that we can continue to grow and continue to be trusted by our customers.
Key Responsibilities
Assist in troubleshooting network issues and outages.
Work with network diagnostic tools and software.
Document network configurations changes and problems.
Collaborate with the team to enhance network performance and reliability.
Working with multiple types of wireless equipment lit and dark fibre as well as routers from multiple vendors.
Qualifications :
Bachelors degree in computer science Telecommunications or related field OR 12 years experience in a network engineer role preferably in a WISP environment.
Solid knowledge of wireless communication principles IP networking and network diagnostic tools.
Knowledge of TCP/IP networking.
Strong problemsolving skills and customer service orientation.
Experience with Linux scripting python or Java is a plus.
Empathy is an absolute must.
Fluency in English
Additional Information :
We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity provider. We focus on looking after our people so they will maintain the excellent service we offer to our customers.
Job Type: Fulltime
Additional information
Candidates must be eligible to work in Ireland and be fluent in English
.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
