Clinical Services Manager - General Medicine

Reporting directly to the Director Acute General Medicine Critical Care and Transitions the Clinical Services Manager is a key member of the Medicine programs leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members. With a focus on quality and experience the Clinical Services Manager will have overall accountability for ensuring that patient care is provided safely and competently and that human fiscal and material resources are managed effectively.

There will be significant opportunities for this manager and their team to step up to new challenges and shine. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork and to encourage growth at the individual and team level.

The successful candidate will be an inspirational leader with a vision to create a learning culture empower staff develop processes and remove barriers that will enable bestinclass patient care and experience. We are looking for a critical thinking leader that has a strong business acumen supports innovation and has an appetite for data and analytics to support strategic priorities.
 
In particular we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality operations and developing highperforming teams in a fastpaced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care developing and implementing new processes or quality improvement initiatives in collaboration with organizational and community partners.

Accountabilities:

• Develops and implements the operational and program strategic plans and/or initiatives in collaboration with the program leadership team
• Identifies areas for improvements secures resources and implements efficient processes/structure required for safe and efficient operations
• Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services
• Works collaboratively with the clinical educator resource nurse staff and partners in improving practice processes adding value raising standards improving effectiveness and delivering high team performance
• Monitors and works to improve patient family and staff engagement results in collaboration with relevant partners
• Fosters an engaged highperforming workforce seeking and implementing opportunities for improvement
• Promotes a collaborative and respectful professional practice environment and fosters an interdisciplinary approach to safe patient care and a positive care experience
• Hires mentors and coaches staff performance as determined by human resource policies union agreements legislation and standards of practice
• Develops monitors controls and evaluates budgets and staffing plans with support from business and financial partners
• Develops processes for selecting evaluating and maintaining material/equipment needed for delivering and enhancing patient care
• Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas
• Facilitates staff huddles and chairs team meetings as well as attends other internal/external meetings as appropriate

Qualifications :

• Health discipline professional designation
• Undergraduate degree required (Masters degree preferred)
• Minimum of five years recent managerial experience
• Familiarity with medicine or palliative care services within an acute care environment considered an asset
• Demonstrated ability to establish and foster strong and positive partnerships
• Demonstrated leadership planning and project management skills
• Strong problem solving and change management skills
• Effective verbal and written communication skills
• Highly motivated team player
• Established reputation as a consultative collaborative leader
• Evidence of collaboration across multiple disciplines/divisions/programs/services
• Must demonstrate Oslers Values of Respect Excellence Service Compassion Innovation and Collaboration
• Ability to travel between Osler sites
• A combination of experience and academic qualifications will be considered

Additional Information :

Hours: Currently days (subject to change in accordance with operational requirements)

Salary:

Min: $113061.00 per annum

Max: $141336.00 per annum

Internal application deadline: March 14 2025

#LISC1

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process please notify Human Resources at .

While we thank all applicants only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only and not for any other purpose.