Application Production Support
Application Production Support
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Job Description
Job description:
The candidate will provide application support within the Banking and Financing Services area for the DTS IT DIGITAL team.
Dedicated to Artificial Intelligence group applications which include mainly Chatbot RPA Document Intelligence and others.
The goal of the Application Production team is to prepare a suitable applications environment and maintain it up and running providing an effective responsive and proactive level of support.
Qualifications :
Main Tasks:
- Support the business in their IT needs and understand the business workflows and scenarios
- Manage Incidents Requests Changes
- Provide business team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better postrelease checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per predefined needs and on a rotational basis with the rest of the team
Technical Skills:
- Application Performance Monitor (Specifically Dynatrace)
- General IT infrastructure knowledge
- Particular knowledge and experience with RedHat Linux
- Shell script
Language Skills:
- English C1
Soft Skills:
- Good communication skills
- Autonomous and proactive person
- Team player
- Think outofthe box and come up with new ideas/ improvements for the processes
- Organizational Skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
