Customer Service Specialist - Order Management
Customer Service Specialist - Order Management
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Job Description
This is a hybrid role.
You will work with clients to run their customer service order management function. Our focus is on technologyenabled business transformation and we partner with some of the most advanced planning systems providers. We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.
Responsibilities
- You will be the face of clients North America to our Customers replenishment team.
- Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
- Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues identifying root causes and offering solutions.
- Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
- Demonstrate good business judgment by knowing how to prioritize critical tasks in a fastpaced selfmanaged team environment.
- Deliver specific and measurable cost savings and service improvements that deliver positive results.
- Collaborate crossfunctionally to analyze issues develop corrective actions or continuous improvement process and align stakeholders to implement the change and communicate the outcome.
Qualifications :
- Bachelors Degree required preferably in Supply Chain. (Experience in Customer Service Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)
- Intermediate level Microsoft Office skills emphasis on ability to use Excel formulas functions and pivot tables and SAP experience required.
- Demonstrate experience or relevant knowledge in the following areas: Order Fulfillment & Management Transportation Pricing Structure Inventory Management and the Credit and Returns process.
- Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.
- Ability to collaborate crossfunctionally to analyze issues develop corrective actions or continuous improvement process and align stakeholders to implement the change and communicate.
- You have judgment to resolve issues with the appropriate sense of urgency.
- You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
- Must be able to speak English.
Additional Information :
This is a remote work from home position. Travel tends to fluctuate depending on client needs but typically very limited.
If you are interested in a phone interview please advise a good number
and day/time to reach you. I look forward to hearing from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
