2025-7492Deskside Engineer - Level II
2025-7492Deskside Engineer - Level II
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Salary Not Disclosed
1 Vacancy
Job Description
Shift Assignment: Night Shift
- Provide onsite technical support for endusers addressing hardware and software issues at their desks.
- Install configure and troubleshoot desktops laptops and peripherals to ensure optimal functionality.
- Collaborate with IT teams to escalate and resolve complex technical issues that cannot be resolved at the deskside.
- Conduct regular hardware and software maintenance including updates patches and system optimizations.
- Offer handson assistance with user training and guidance on ITrelated matters.
- Ensure compliance with IT policies procedures and security protocols.
- Document and maintain accurate records of support activities configurations and issue resolutions.
- Participate in the planning and of IT projects such as system upgrades and rollouts.
- Stay informed about emerging technologies and provide input on their potential integration into the organizations IT environment.
- Foster positive relationships with endusers and contribute to a customerfocused IT support culture.
Qualifications :
Required Skills/Experience
- Experience as a deskside support or field service engineer. Fresh Graduates are welcome to apply.
- Indepth knowledge of desktop operating systems (Windows macOS) and common productivity software.
- Strong hardware troubleshooting skills and familiarity with a variety of computing devices.
- Excellent communication and interpersonal skills to interact effectively with endusers and crossfunctional IT teams.
- Ability to work independently and prioritize tasks to meet service level agreements.
- Relevant certifications (e.g. CompTIA A Microsoft Certified Desktop Support Technician) are a plus.
Desired Skills/Experience
- Excellent Customer Service Skills
- Strong analytical skills spreadsheet skills and business problem solving skills
- Excellent verbal and written communication skills organizational skills detailoriented and efficient documentation skills
- Basic understanding of IT and insurance terminology preferred
- Ability to work well independently and as part of a team
Additional Information :
BS in IT or any related field
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
