Business Analyst II
Business Analyst II
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Salary Not Disclosed
1 Vacancy
Job Description
1. Critiques customer specifications. Develops and executes project plans including program flows
2. Develops mail population segments to meet customer marketing strategies.
3. Assesses and selects appropriate resources for program delivery.
4. Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.
5. Serves as project manager for program scheduling operational personnel and departments.
6. Conducts final quality analysis on programs reviewing accuracy of output.
7. Manages multiple accounts and programs simultaneously.
8. Assesses client business requirements positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.
9. Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
10. Prepares and processes program billing.
11. Provides technical consultation and expertise in the design and implementation of client programs.
Qualifications :
- Bachelors degree or equivalent experience
- 45 years Customer Service related experience.
- Good knowledge of systems capabilities software platforms and processes.
- Good knowledge of database management concepts and principles.
- Knowledge of PC office software and segmentation tools.
- Excel Intermediate
- Excellent English both oral and written communication skills.
- Good analytical and problem solving skills.
- Good organizational and project management skills.
- Good understanding of FCRA and Experian business rules relative to CPMS batch products and services.
- Excellent customer service skills.
- Good knowledge of all CPMS batch products and services. Coding experience preferred
Additional Information :
This is a permanent remote homebased role in Costa Rica. No relocation available.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIML2 #LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
