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Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.
Run and review of aging to choose accounts to follow up
Checking and Responding to emails of customers in relation to the follow ups made
Checking General Ledger for Payment that came in then update worksheet
Checking and responding to emails from Customer Service whenever there is an order on hold
Reconciliation of accounts and sending this customers if needed
Checking reason accounts are blocked
Sending of Statements to Customers & Precollection as requested
Sending of Invoices/PODs/Credit Memos as per request of customers
Return problematic accounts to local collections representatives with an explanation of the reason for the return
Understand customer profiles and their related sensitivities
Forwarding issues/concerns of customers to local office (collections sales customer service)
Issue requests for refunds of cash on account or credit memos as needed Deduction Management
Review accounts receivable aging schedule for delinquencies
Qualifications :
Bachelors Degree or equivalent work experience
02 years experience in Payment Applications or any Order to Cash Processes
Experience in Accounts Receivable process improvement
Proficient in using SAP preferred Proficient in using Microsoft Office Suite
not required
01 year experience in BPO or shared services preferred but not required.
Additional Information :
Work effectively in teams including multidisciplinary teams
Demonstrates eventempered tactful considerate and pleasant behavior Presents and maintains a professional demeanor
Selfstarter able to determine work steps based on management direction Takes initiative and asks clarifying questions as necessary
Demonstrated ability to manage multiple priorities and follow through on projects to completion Maintains composure in a fastpaced rapidly changing environment
Consistently exhibits sound professional judgment Ability to identify and analyze issues prioritize and quickly recommend and implement appropriate solutions
Demonstrated ability to achieve successful outcomes in handling difficult situations customers and suppliers Thinking critically and structuring analyses to solve poorly defined problems
Basic project management skills including understanding how to plan for own work in reasonable time frame and break tasks into achievable subtasks Strong analytical abilities including ability to leverage Excel Access and other quantitative analysis tools
Strong business modeling experience Ability to effectively interact with many levels of management in both oneonone and multidisciplinary group settings Good written and oral communication skills
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
Yes
Employment Type :
Fulltime
Remote