MUSTANG - IT Consultant CS B2B Portals
MUSTANG - IT Consultant CS B2B Portals
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Salary Not Disclosed
1 Vacancy
Job Description
Responsible for B2B portals and solutions for worldwide ContiTech teams in accordance with global Competence Center in an international team.
Successful setup and administration of OEM portals is vital to maintaining the appropriate access for users and securing the information the portals contain.
Provide IT consultation support and service management project management and ensure resource and system availability & support towards daily operational business.
Qualifications :
- Bachelors degree in related information technology field
- Experienced in collaborating with other parties and actively participating in and contributing to local and global projects
- Project management experience
- Flexible to new ideas and ways of accomplishing tasks
- Strong problem solving skills with well organized and structured work habits
- Excellent verbal and written communication skills
- Excellent interpersonal skills and ability to function well in a team or independently
- ITSM ITIL and Lean Methodology
- IT Strategy Tool and service roadmap and General IT knowledge
- OEM Portal knowledge
Additional Information :
Tasks in details:
- Provide information & advisory concerning the content of Incident Management to 1st to 2nd level support
- Provide end user support on account creation access administration and related issues license and connectivity issues
- Incident Ticket Handling 2nd and 3rd level support of B2B Portals (operation administration and support of applications) in accordance with the ITSM principles and KPI of the team
- Continuous monitoring of OEM and Supplier Portals in his/her area of responsibility based on ITIL or other Continental processes
- Implement improves and configures new (as well as existing) technologies / tools procedures and test methods
- Responsible for compiling work instructions training materials and deliver B2B trainings to internal colleagues
- Responsible for categorization classification & prioritization of service requests from the customer (e.g. OEMs BMW VW PSA Volvo Daimler)
- Audit portal together with the OEM perform regular audits to oversee the adherence to the customer Terms of Agreement
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
