Lead Solution Architect - Customer Integration Automated
Lead Solution Architect - Customer Integration Automated
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Job Description
The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.
ABOUT THE PROJECT
The mission of our Customer Interaction Automated (CIA) Hub is: We make customers into fans by solving their requests across all dialog channels at any time in a personalized and precise interaction bases on intelligent bestinclass technology. We achieve this with our digital assistant FragMagenta.
FragMagenta is a chat and voicebot that has been supporting our customers since 2016 by solving their service questions for free digitally and via several different entry points. It is reachable at any time via the web the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice termination of contract order contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning FragMagenta covers a wide area of topics and increasing dialog capabilities.
WHAT WILL YOU DO
As a Solution Architect you will play a key role in designing developing and maintaining cuttingedge speech applications products and corresponding services. You will work closely with crossfunctional Agile teams to deliver highquality software solutions that meet our customers needs.
- Driver and architect of a modular platform for the development of bots for the service leader Deutsche Telekom
- Instigator and sparring partner concerning the evaluation and implementation of new technologies.
- Creation of demos to visualize architectural ideas and visions.
- Take over the architectural responsibility as defined by SAFe.
Qualifications :
YOU WILL SUCCEED IF YOU HAVE:
- Multiyear experience of ITsolution architecture and development for customer projects
- Experience of the utilization of Domain Driven Design and modeling of IT Architectures based on business requirements
- Experience and knowhow in the fields of Cloud SOA Microservices REST & CI/CD
- Extensive experience with the buildup of service bots incl. Voice Enabling knowledge of Service Bots their architecture and mode of operation is advantage
- Knowledge of Genesys and/or Sprinklr platforms is an advantage
- Effective communication skills in order to convey and describe complex issues
- Teamplayer willing to take over responsibility with additional the ability to assert oneself
- Experience working together in agile Teams ideally with field experience as SAFe architect
Additional Information :
We believe in balance between work and personal life. An attractive and extensive worklife balance portfolio guarantees lasting motivation for employees and thus a better quality of life promotes physical and mental wellbeing and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work career growth private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will vary and will not be lower than 2500 /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
