Cloud Support Engineer
Cloud Support Engineer
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Job Description
- Pune India
Fulltime in person from MicroStrategy Office a minimum of 4 days per week
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our MicroStrategy Community and further growing their MicroStrategy Product Knowledge to provide topnotch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others.
Responsibilities
Provide support for MicroStrategys Business Intelligence product suite Cloud platform and its underlying technologies
- Develop strong relationships with MicroStrategy customers and partners through daily high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategys product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customerfacing documentation of all technical solutions and product documentation addendums
- Able to support MicroStrategy customers during their working hours between 12:30 pm and 9:30 pm IST
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
- Exposure to Python REST API Java SQL HTML or XML/XSL technologies
Windows/Linux system administration knowledge - Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Able to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm IST
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload multitask meet deadlines and manage competing priorities under pressure
- Excellent oral and written English communication skills
- Preferred: Cloud Certifications (AWS Azure Google Cloud)
Additional Information
The recruitment process includes online assessments as a first step (English logic business) we send them via email please check also your SPAM folder
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
