AFI Client Support Coordinator
AFI Client Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
- Advise franchisors on best practices for franchisee onboarding launch processes and operational support.
- Ensure franchisors are prepared to sell franchises by refining their sales strategy documentation and qualification process with the sales team.
- Work with the real estate team to guide franchisors in structuring their territory models and real estate strategies for optimal expansion.
- Assess franchisors vendor needs and connect them with the right partners to support brand consistency and efficiency.
- Track franchise disclosure document (FDD) renewal deadlines ensure timely updates and maintain organized filing systems.
- Build and refine operational processes to improve franchisor support standardization and scalability.
- Maintain detailed notes from client conversations track key dates documents and deliverables and develop a structured approach to franchise consulting.
- Hold franchisors accountable for meeting deadlines fulfilling responsibilities and staying on track with key business milestones.
- Hold vendors accountable for meeting deadlines fulfilling responsibilities and staying on track with key milestones.
- Work closely with leadership to define success metrics and regularly report on progress and opportunities for improvement.
- Keep clients actively engaged by providing ongoing support resources and valuedriven interactions to maintain a high program retention rate.
- Organize and manage impactful events that provide value foster networking and enhance client engagement with United Franchise Group and vendors.
Qualifications :
Bachelors degree (B.A. B.B.A. or B.S. or equivalent from fouryear college or university; or at least three years related industry experience and/or training; or equivalent combination of education and experience.
- Be determined strong willed and resilient.
- Have excellent time management skills.
- Be highly organized and detail oriented.
- Must have good listening skills.
- Be able to prioritize and capability to change priorities as needed.
- Have a pleasant positive and supportive presence to the franchisees and corporate staff.
- Possess a determined and controlled presence to all involved.
- Be highly motivated and a selfstarter.
- Be able to work with minimal supervision to accomplish all daytoday tasks and unexpected situations that may occur.
- Be open and adapt to constant changes.
- Ability to engage and hold staff and vendors responsible and to their tasks.
- Ability to respectfully hold the clients accountable to complete their required tasks to meet the expected projects for the franchise.
- Ability to interact and understand the component disciplines required that range from documents real estate financing status logistics purchasing support setups web site needs communications and much more as you reach out to these internal groups to ensure the successful growth of a franchisor.
- Must blend the ability to be focused and determined with all involved parties to challenge them for improvements in growing the franchise concept.
- Program or project management experience is a requirement.
- Franchise experience in new store launches franchise development and/or real estate is required.
- A neverending positive attitude and commitment to customer service is required with 3 years of customer service experience or interaction.
- Coordinator or manager experience is a positive.
- Must be willing to travel on a casebycase basis as needed (up to but no more than 20.
Additional Information :
Once you become part of our amazing team of winners youll enjoy:
Competitive compensation
Comprehensive training to hone your skills at our headquarters
Travel opportunities
Medical Dental Vision and Life insurance coverage
Short and Longterm disability insurance
Generous time off and paid Holidays
401(k) plan with company match
Social gatherings and team building activities
Leadership workshops for personal development
Recognition for our top performers
Philanthropy a chance to give back to the community
Join us at United Franchise Group a global leader for entrepreneurs!
Apply today!
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
