French Speaking - Technical Service Desk Agent L1
French Speaking - Technical Service Desk Agent L1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
17500 - 17500
1 Vacancy
Job Description
- Customer Support
- Respond to incoming service desk tickets emails and calls promptly and professionally.
- Provide firstline support for hardware software and applicationrelated issues.
- Assist users with account access password resets and basic troubleshooting tasks.
- Troubleshooting and Issue Resolution
- Diagnosing and resolve Level 1 technical issues including desktop application and peripheral device support.
- Utilize remote desktop tools to troubleshoot and resolve user problems.
- Document troubleshooting steps and solutions in the ticketing system.
- Escalation Management
- Escalate unresolved or complex issues to Tier 2/3 support teams providing detailed documentation of troubleshooting efforts.
- Follow up with users to ensure resolution and satisfaction.
- Documentation and Reporting
- Maintain accurate records of incidents service requests and resolutions in the service desk system.
- Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
- Collaboration and Communication
- Communicate effectively with team members endusers and other IT departments to ensure timely resolution of issues.
- Participate in team meetings and contribute ideas to improve support processes and service delivery.
Requirements
- Education: High school diploma or equivalent (required); associate degree or technical certification in IT or related field (preferred). A is a must
- Experience:
- Previous experience in a help desk or IT support role (preferred).
- Familiarity with Windows OS Office 365 and basic networking concepts.
- Skills:
- Strong problemsolving and analytical skills.
- Excellent verbal and written communication abilities.
- Customerfocused with a friendly and approachable demeanor.
- Ability to prioritize and manage multiple tasks effectively.
- Technical Proficiency
- Knowledge of ticketing systems (e.g. Freshdesk).
- Basic understanding of Active Directory and Azur user account management and remote support tools.
- Familiarity with common business applications including Microsoft Office Suite.
- Inhouse applications AMOS Priority
French Speaking 1-3 years of experience in IT support Proficiency in Windows OS (Windows 10/11 Understanding of network concepts (TCP/IP, DNS, DHCP) Experience with remote support tools (e.g., TeamViewer, Remote Desktop) Basic scripting skills (e.g., PowerShell) Fluency in English
Education
A degree in Computer Science or related field
Employment Type
Full Time
