Senior CX Researcher MWD
Senior CX Researcher MWD
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Job Description
As a Senior CX Researcher you will play a critical role in shaping the future of our customer experience through deep datadriven insights. You will specialize in supporting our Brand & Communications Team and PR Team by delivering actionable insights to shape brand strategies evaluate communications and enhance our market presence. With a European focus you will oversee surveys analyze brand performance and provide guidance to align brand and communication efforts with customer needs. Your expertise in quantitative research will ensure that the voice of the customer is at the center of strategic decisions..
WE ARE LOOKING FOR AN INDIVIDUAL WHO CAN:
1. Quantitative Research Design &
Lead strategic and tactical quantitative research studies including:
International barometer surveys to monitor brand awareness brand image competitor analysis and deliver actionable insights that inform and shape our global brand strategies
Pre/post communication impact evaluation tests supporting decisionmaking with datadriven analysis of communication initiatives
PR surveys to enhance customer understanding and inform press releases; to build comms campaigns and partnerships with other brands; to better understand key industry trends
Manage endtoend research projects: from hypothesis generation study design survey development managing suppliers data analysis and presenting findings.
Drive internal knowledge management ensuring teams are informed and aligned with customer and brand intelligence.
2. Key stakeholders
- Partner closely with our Brand & Comms and PR teams on research approaches to track brand influence and image translating insights into actionable recommendations informing our brand strategy.
- As part of our wider CX Research Team youll partner with Researchers and Designers to inform our Product & Tech org of how their efforts are translating into brand performance.
3. Strategic Impact
- Influence brand and commercial strategies by delivering impactful insights on customer behavior.
- The role involves a significant international dimension working across different markets to gather insights and manage brand research across our key European brands and markets
- You will contribute to further enhancing a researchdriven culture across the organization by championing datainformed decisionmaking.
Qualifications :
AN INDIVIDUAL WHO HAS:
Professional experience & education:
- Education: Bachelors or Masters degree in Psychology Sociology Market Research Statistics or a related field.
- Experience: 4 years of experience in CX and/or Market research with a strong emphasis on quantitative research methodologies.
- Experience with brand trackers competitive analysis and market research institutes is essential.
- Background in global or multimarket research projects is a strong plus as is working in a tech environment.
Skills:
- Quantitative Expertise: Strong knowledge of survey methodologies data processing and advanced analytics
- Technical Skills: Strong working knowledge of Qualtrics SPSS R or similar platforms for statistical analysis
- Experience working with integrating survey data and using digital experience tools to monitor and visualize customer behavior
- Communication: Ability to clearly explain complex research concepts to nonspecialist audiences
- Ability to work independently prioritize tasks and manage multiple projects simultaneously
- DecisionMaking: Skilled in presenting insights to influence stakeholders and guide strategic decisions
- Curiosity & Trend Awareness: Demonstrates curiosity and a proactive approach to exploring market dynamics and emerging trends
Language Skills:
- French Proficiency: Native or fluent French & English speaker
- Proficiency in English is required for international collaboration
Passion for Brand & Communication Research:
A genuine interest in brand strategy communication research and enhancing customer experiences
Additional Information :
NEXT STEPS:
Unlock your perfect job with us today and make an application. The recruitment process includes:
- Phone call with recruiter (expectations and circumstances)
- Hiring Manager Interview
- Case study
- Interview with Stakeholders
- Conclusion
BENEFITS:
- Company restaurant electronic restaurant tickets with Restoflash
- Gym showers free organic fruit organic dried fruit and hot drinks
- Training (Integration course LinkedIn Learning online language courses)
- Bonuses (profitsharing and participation vacation bonuses seniority bonuses)
- 16 days of RTT leave (exceptional and seniority)
- Quality of life at work (Teleworking internal weather Moka Care parenting program company crches)
- Parking (Car bike scooter)
- Parties and celebrations (Team building evenings Christmas)
At AVIV we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities all educational backgrounds people from minority backgrounds those from the LGBTQIA community and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process or wish to discuss part time or flexible working requirements please let us know your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).
Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
