Squad Manager
Squad Manager
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Job Description
As a squad manager your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills) and the management of the members of your team. You will also have direct ownership of the accounts under your team specifically around growth and value provided to the client. Each squad will consist of 810 direct reports managing 2030 accounts for an annual revenue of 810 million USD. Responsibilities include:
- Acting as a mentor and growing the more junior members on your squad
- Conducting 1:1 meetings each month for all members of your team
- Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts
- Conducting reviews of all squad members 12 times per year
- Understanding the status and health of accounts on your team with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
- Holding weekly account reviews for your team pairs and providing updates and escalations of account issues
- Attending meetings with internal teams to track and drive client maturity and strengthen relationships
- Assisting in onboarding new hires to your team and with the shadowing program
- Supporting new hire Analyst training mock deliverables and customer facing deliverables 6 hours per month)
- Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start
- In partnership with your manager helping with capacity planning for your squad
- Working collaboratively with internal teams to communicate potential improvement to internal tooling processes and training
- Assigning the appropriate resources on your team to assist with POCs
- Reporting on key metrics including value growth/consumption customer maturity etc.
Qualifications :
Minimum Requirements:
- Bachelors Degree in marketing statistics mathematics economics or other quantitative disciplines is required.
- Minimum of 2 years of direct experience leading teams and driving cross functional collaboration
Preferred Requirements:
- Must possess excellent organizational problemsolving and analytical skills with a keen attention to detail
- Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts and to motivate them to deliver whole working solutions
- Proven ability to work under pressure; ability to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships is empathetic to stakeholder concerns is invested in the success of the team and effectively influences and persuades
- Strong verbal and written communication skills
Expectation: all Insights team members are expected to travel at least 1/2 time per year for annual team meetings.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
