Senior Manager EMR Implementation
Senior Manager EMR Implementation
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1 Vacancy
Job Description
We are seeking a highly motivated Senior Manager EMR Implementation to lead the seamless integration onboarding and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journeyfrom prelaunch planning to postlaunch support and continuous system improvement. Acting as the primary point of contact during implementation this position will ensure customers can order our products through their existing EMR workflows driving business growth and brand loyalty.
Essential Duties and Responsibilities:
Integration and Onboarding:
- Collaborate with customers to understand their workflows and requirements.
- Oversee technical integrations with customers across various EMR platforms including AthenaHealth eClinicalWorks and Epic.
- Lead endtoend project management for EMR implementations including timeline creation milestone tracking and stakeholder communication.
- Conduct comprehensive testing to ensure system functionality and data integrity prior to golive.
Training and User Adoption:
- Develop and deliver training programs for healthcare providers and staff.
- Create userfriendly guides resources and training materials.
- Facilitate live or virtual training sessions as needed to ensure all users are proficient.
PostLaunch Support and Continuous Improvement:
- Serve as the primary point of contact within Guardant for troubleshooting and issue resolution.
- Proactively monitor customer ordering and feedback to identify areas for improvement.
- Conduct regular checkins with customers and Sales to ensure the integration aligns with evolving workflows.
- Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
- Provide ongoing education on new features updates and best practices.
- Track key performance indicators (KPIs) to measure customer success and identify opportunities for growth.
Qualifications :
- Minimum of 10 years of experience in EMR implementation.
- Strong understanding of healthcare workflows and operations.
- Proven ability to work crossfunctionally and influence without direct authority.
- Excellent interpersonal presentation and communication skills.
- Ability to seamlessly transition between strategic planning and handson in a dynamic fastpaced environment.
- Problemsolving mindset with a focus on continuous improvement and customer satisfaction.
- Familiarity with healthcare regulations (e.g. HIPAA) and data security best practices.
- Willingness to travel for customer and inperson meetings.
- Bachelors degree in a businessrelated discipline required.
Work Environment:
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Additional Information :
Hybrid Work Model: At Guardant Health we have defined days for inperson/onsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
For positions based in Palo Alto CA or Redwood City CA the base salary range for this fulltime position is $173200 to $233820. The range does not include benefits and if applicable bonus commission or equity.
Within the range individual pay is determined by work location and additional factors including but not limited to jobrelated skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities longterm conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth/jobs/
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
