ONSITE ROLE ONLY!!
Key Responsibilities:
- Resolve issues related to WMS functionality and performance in a timely manner to minimize disruptions to warehouse operations.
- Work closely with warehouse teams to identify root causes of issues and implement effective solutions.
- Collaborate with IT teams to troubleshoot system bugs data discrepancies and integration issues.
- Define and document test cases thoroughly test and verify system behavior and initiate and manage user acceptance testing.
- Utilize tools like Jira for tracking managing and documenting issues and tasks related to WMS support.
- Assist in monitoring the performance of the WMS ensuring system stability and identifying areas for process improvement.
- Conduct regular system checks to ensure all components of the WMS are running smoothly and efficiently.
- Maintain users and control access to the WMS systems.
- Use SQL to generate reports and analyze WMS data to support operational decisionmaking.
- Execute data queries to assist with inventory management order processing and other key warehouse metrics.
- Provide troubleshooting support for databaserelated issues working to maintain data integrity and system reliability.
- Support the training of warehouse staff on WMS usage ensuring that all personnel are familiar with system procedures and best practices if needed.
- Develop and maintain documentation for system processes troubleshooting guides and training materials.
- Liaise with warehouse management IT and other relevant departments to ensure alignment on system enhancements and issue resolution.
- Communicate with vendors or thirdparty service providers to address software or hardwarerelated issues especially those related to automation and robotics systems like Geek Exotec or Miniload.
Qualifications:
- Proven experience in a WMS support role with handson experience working with various WMS platforms (e.g. Korber High Jump Manhattan SAP Oracle).
- Strong knowledge of warehouse operations including inventory management order picking and distribution processes.
- Knowledge of project management and issue tracking tools (e.g. Jira)
- Proficient in WMS troubleshooting configuration and user support.
- Strong analytical skills with the ability to solve complex operational issues.
- Good understanding of warehouse processes and the integration of WMS in daily operations.
- Solid experience with SQL for data queries reporting and troubleshooting database issues.
- Excellent communication and interpersonal skills to interact with various teams and departments.
- 3 years experience within distribution Manufacturing or supply chain
- Ability to work flexible hours including weekends as needed to support warehouse operations.
- Strong problemsolving and organizational skills.
- Ability to work in a fastpaced environment and handle multiple priorities simultaneously.
Preferred Skills:
- Bachelors degree (Business or related degree preferred)
- Experience with other WMS platforms (Manhattan SAP EWM etc..
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract