Customer Service
Customer Service
Posted on :
08-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with daytoday technical support via email instant messaging service and telephone.
Responsibilities and Accountabilities
- Respond with speed to customer enquiries and handle and resolve customer complaints.
- Manage customer interactions on the companys social media platforms.
- Provide training to customers when necessary.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Update and upkeep clients profiles and databases.
- Sort client data to track target customers and initiate a marketing approach to potential clients.
- Explore efficient alternatives to improve Companys database system.
- Identify and provide feedback from customers for continuous improvement
- Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
- Escalate critical issues swiftly and accurately to your superior
- Assist the company and management in other related areas when required or requested
- Train and assist other members of the Customer Support Team when required or requested
What are the skills required
- Minimum 1 one year of similar experience in the field.
- Flexible and quick learner able to adapt to continuously evolving customer needs and product updates.
- Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner.
- Ability to effectively communicate both written and verbally.
What are the benefits you are looking for
- Enjoy worklife balance 5 days a week)
- Attractive remuneration and compensation package will be commensurate with experience and qualifications.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
