Revenue Reservations Coordinator - Wedgewood Hotel Spa
Revenue Reservations Coordinator - Wedgewood Hotel Spa
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you ready to take the next step in your hospitality career
We are currently recruiting for a selfmotivated Reservations Coordinator eager to join our team of elite hospitality professionals who redefine luxury service and guest experience daily. Great opportunity to grow into a more senior role!! Join a family owned and operated business that fosters a culture of positivity growth and communication.
Awards and achievements:
- TripAdvisor 2024 Travelers Choice Best of the Best #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Proud Michelin Key holder 2024 Wedgewood Hotel & Spa
- Michelin Guide Recommended Restaurant 2023 Bacchus Restaurant & Lounge
- Cond Nast Traveller Readers Choice Awards 10 Best Hotel in Canada 2023
Key Responsibilities:
- Provide courteous prompt professional and attentive telephone and reservation services while upholding 5Diamond Standards at all times
- Maintain and handle all incoming reservation phone calls and emails in connection with room bookings hotel services hours of operation inhouse events etc.
- Completion in detail of all duties contained within either the AM or PM Reservation Checklist
- Answer and direct the multiline telephone console calls professionally and consistently responding to any inquiries and/or reservation bookings
- Ensure the delivery of all guest messages and personal wakeup calls
- Addressing and resolving guest concerns promptly and escalating issues to the Manager on Duty when deemed necessary
- Promote the property in your interactions with guests
- Possess a sound knowledge of tourist attractions nightlife events arts entertainment local trends restaurants and special services in the surrounding area to enhance the stay of our guests
- Maintain a good working relationship and communication amongst all colleagues and departments
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Understand Credit Card payments / thirdparty payments and authorizations/cash payments
Qualifications :
Requirements:
- Must have excellent verbal and written communication skills
- 2 years experience in a Hotel working in reservations or front desk with strong reservations background
- Must be able to multitask and work under pressure
- Must be computer literate and possess knowledge of Microsoft Office
- Previous experience with Opera or other Property Management Systems is essential to this role
- Must be legally able to work in Canada
Additional Information :
Job Types: Fulltime Permanent
Pay: Up to $57000.00 per year
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
