Co-Brand Consultant

The Client Services Team provides industryleading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa products and services. We are trusted partners to Visas clients providing expertise to support and successfully grow their business.

Within Client Services the Client Lifecycle Operations Team in Europe is made up of Onboarding Ecosystem Risk Membership & Licensing Contract Management Configuration Card Design and Cobrand.  We leverage specialised knowledge across these disciplines to help clients onboard with Visa and support their ongoing operational and business needs. Our clients include financial institutions third party processors nontraditional clients and fintechs.

This role sits within the Cobrand and Card Design team and will assess Cobrand applications which involves checking the eligibility of both the issuer and the Cobrand partner and then recording the Cobrand in the appropriate Visa systems.

This position is responsible for reviewing Co Brand applications from our Issuers.  The role performs due diligence checks on applications from Issuers / Co Brand partner(s) to ensure eligibility to participate in the program.  Additionally the analyst will be responsible for updating the relevant Visa systems and occasionally providing updates back to the business and line manager.  It will be important to be able to interact with clients be comfortable with tools and systems and following processes across various teams.

Responsibilties:

• Ensure Co Brand applications are reviewed and processed within set timelines with accuracy and in line with procedures.
• Respond to queries with a customer focused lens and acting as the first point of contact.
• Ensure applications and requests from mailbox are responded within the required timelines.
• Provide monthly operational reporting to management on a monthly/adhoc basis.
• Establish and build strong relationships with internal stakeholders such as AML Product and Sales as well as with our clients.
• Flexibility and ability to adjust to new demands.
• Create and maintain process and procedural documentation.
• Provide escalation to Director exercising judgment to identify unusual scenarios and potential risks.
• Identify and implement process improvement opportunities.
• Accurately assess billing for cases supported.
• Perform peer reviews of Cobrand requests.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Experience in working in the card payment industry
• Experience in supporting product operational activities and has delivered process efficiencies previously
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Strong understanding and experience of electronic payments transaction processing networks issuer processing etc.
• A quick learner who is comfortable working with ambiguity
• Excellent organizational skills and resultsoriented
• Always working with a clientfirst approach
• A strong teamplayer who collaborates
• Focus on continuous improvement and ability to identify opportunities
• Excellent interpersonal and communication skills with the ability to collaborate across peers functions geographies
• Ability to keep manager informed and involved on ongoing basis
• Working expertise in Microsoft Office including Outlook Excel and PowerPoint
• Effective professional level English with excellent verbal and written communication skills
• Experience working at a BIN sponsor is a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime